Responsibilities

• Serve as the primary sponsor, senior relationship owner, and escalation point for school clients.
• Build and maintain deep relationships with school leadership teams through onboarding, recurring check-ins, and alignment around enrollment goals, campaign performance, client satisfaction, and emerging needs.
• Personally lead high-stakes client communications and escalations, including urgent enrollment challenges, campaign performance concerns, service delivery issues, and sensitive school-facing situations that require executive attention.
• Monitor client satisfaction, renewal risk, and loyalty across the portfolio.
• Represent the School Marketing service line as a trusted advisor to partner schools, helping clients navigate difficult enrollment climates with practical solutions, strong communication, and a clear commitment to their long-term success.
• Develop standardized and customized pricing structures, and complex service level agreements during the acquisition and renewal of external school clients.
• Support the client acquisition process by developing service line and client-facing materials, attending and presenting at conferences, leading client discovery meetings, and contributing to proposal development and delivery.
• Design, build, and pilot net-new marketing services, bringing fresh enrollment strategies to market for external school clients.
• Evaluate, select, and implement new marketing and AI software platforms across the technology stack to expand the delivery team's capabilities and actively combat shrinking applicant pools.
• Direct the adoption of automation tools within existing platforms to create delivery efficiencies, redirecting saved bandwidth into high-value creative production.

Requirements

• Bachelor’s degree in marketing, communications, business, education, or a related field.
• 10+ years of professional experience, including leadership experience in client services, account management, marketing services, digital agency operations, enrollment marketing, or a related field.
• Direct experience supporting marketing, enrollment, admissions, or student recruitment efforts for K-12 schools, higher education institutions, or education service providers.
• Proven ability to build senior-level client relationships, navigate complex client needs or escalations, and serve as a trusted partner to client leadership.
• Strong ability to translate client goals, enrollment challenges, market conditions, campaign performance, and audience acquisition data into clear marketing strategies, service recommendations, and delivery plans.
• Demonstrated ability to lead a marketing delivery team by clarifying roles, improving workflows, coaching team members, managing capacity, and ensuring consistent execution across a client portfolio.
• Experience evaluating and applying modern AI-enabled tools to improve the quality, speed, personalization, or scalability of marketing services and client delivery.
• Strong business acumen, including the ability to understand pricing, staffing, delivery costs, margin implications, and the financial tradeoffs involved in running a scalable client services function.

Preferred

• Master’s degree in marketing, business administration, education leadership, communications, or a related field.
• Experience supporting sales, renewals, or expansion opportunities by contributing subject-matter expertise, service recommendations, pricing input, or client-facing presentations.
• Experience managing or contributing to a service line P&L.
• Experience evaluating, selecting, or piloting new marketing technologies, service offerings, automation tools, or campaign capabilities to improve client outcomes and delivery scalability.
• Working knowledge of creative and web production tools such as Adobe Creative Cloud, Canva, Figma, WordPress, Webflow, or similar platforms.

Benefits

• Industry-leading pay, rewards, referral bonuses, with unlimited flexible paid time-off for performance.
• Be yourself surrounded by wonderful people who care about you, value your unique skills, and lift you up.
• Be supported in your work by caring leaders and team members who want you to succeed.
• Be empowered to make a difference and climb higher and reach farther to change lives through education.
• Be well in all aspects of your life from your physical, mental, and emotional wellbeing to your finances.
• Comprehensive medical, dental and vision benefits and invest in your future with 401(k) plans with a 6% employer match on your contributions.
• Enhance your growth and development with mentoring and money to take training classes.
• Thrive in a welcoming, supportive, and inclusive environment where we treat others with fairness and respect, celebrate diversity, and elevate equality and inclusion as an equal opportunity employer.