Responsibilities

• Serve as the strategic and relationship leader for one to two significant clients.
• Understand each client’s organization, audiences, priorities and business challenges.
• Lead client relationships, meetings, integrated campaigns and deliverables.
• Translate conversations into clear strategies, action items, timelines and ownership.
• Anticipate client needs and proactively move the work forward.
• Coordinate work across creative, media, video and project-management teams.
• Ensure commitments are delivered accurately, on time and within scope.
• Own account growth, scopes of work, budgets and the overall relational and financial health of assigned clients.
• Manage up when executive input is needed while remaining willing to execute hands-on work.
• Help shape the future of Client Services at Misfit.

Requirements

• Meaningful experience working in an advertising, marketing, communications or integrated media agency, or extensive experience managing an agency relationship from the client side.
• A successful record of leading complex, high-value client accounts and integrated campaigns.
• Strong client strategy, relationship leadership and project oversight skills.
• The ability to balance strategic thinking with attention to detail and hands-on execution.
• A proactive mindset with the judgment to anticipate needs, identify gaps and determine next steps.
• Confidence working across creative, media, video and project-management functions.
• Strong accountability, follow-through and financial awareness.
• A servant-leadership approach that combines humility, collaboration and high standards.
• Experience in government outreach, public health, healthcare, behavioral health, education or banking is valuable but not required.

Preferred

• Experience in government outreach, public health, healthcare, behavioral health, education or banking is valuable but not required.

Benefits

• Health, dental and vision coverage
• PTO
• 401(k) with company match
• Meaningful client work with potential for broader leadership