Responsibilities

• Be the expert on the client’s business. Consult with clients, steering modern business and brand innovations
• Leads, empowers, and inspires a Client Experience team to understand and drive our Clients' business
• Continually brings perspective to the team on what moves the client’s business forward and where to find success. Offers the “forest vs the trees” so big picture doesn’t get forgotten or forsaken for a timeline or small project
• Leads the overall Client Experience that delivers external strategic documents like Annual Planning and 360 Scorecard or internal performance tied to financial forecasting, Whole Brand Assessment and Team Annual Huddles
• Build, retain and expand current Client engagements (organic growth)
• Proactive leadership that can foresee any client issues and knows how to solve early or escalate and request management support to resolve before they are detrimental to the relationship
• Delivers Whole Brand ideas that solve business problems and measurable results
• Set goals and vision that Informs, prioritizes, and inspires cross-agency Strategy, Creative and Engagement teams to deliver great work that moves the client’s whole brand forward
• Champion the strategy team/creative brief and full creative process to create conditions for brave and impactful work. Bring a POV and client perspective that will help strengthen the work.
• Embraces the agency Whole Brand approach and consistently seeks out ways to deliver new work and additional growth opportunities to the clients

Requirements

• Experience building and executing strategic business plans
• Experience building and executing growth marketing plans
• Experience inspiring, delivering and selling great creative
• Experience mentoring, developing and promoting talent
• Experience operationalizing and expanding contracts
• Experience developing work scopes and staffing plans
• Experience budgeting, forecasting and reporting revenue
• A bias for action

Preferred

Benefits