Responsibilities

• Support the CBXO and Brand & Experience Leadership Team in operationalizing and executing strategic priorities and key business initiatives.
• Coordinate leadership team meetings, operating reviews, quarterly planning sessions, offsites, and follow-up actions.
• Develop leadership presentations, organizational updates, executive communications, and business review materials.
• Maintain visibility into key organizational priorities, risks, dependencies, and decisions requiring leadership attention.
• Partner with functional leaders to track progress against commitments and ensure alignment across teams.
• Help establish and manage operating rhythms, governance processes, and leadership reporting.
• Support resource allocation processes across Brand & Experience disciplines to ensure alignment with business priorities, client commitments, and strategic initiatives. Serve as key interaction point with Finance partners and P&L business leads.
• Facilitate resource planning discussions and help identify capacity constraints, staffing gaps, and utilization opportunities.
• Maintain resource forecasting models and reporting tools that provide visibility into team workloads and demand trends; maintain and validate trends and assumptions in monthly reconciliation.
• Partner with department leaders to balance competing priorities and support informed resource allocation decisions.

Requirements

• 10+ years of experience in business operations, strategy, resource management, consulting, PMO, Chief of Staff, or related leadership roles.
• Proven ability to operationalize strategy, drive cross-functional initiatives, and support senior executive leaders in complex organizations.
• Experience with resource allocation, workforce planning, capacity management, budgeting, forecasting, utilization reporting, and business performance analysis.
• Strong understanding of financial drivers and ability to translate operational data into business insights and recommendations.
• Exceptional communication, executive presentation, and relationship-building skills.
• Demonstrated ability to influence and align stakeholders across multiple functions without direct authority.
• Strong analytical and problem-solving capabilities, with experience leveraging dashboards, KPIs, and reporting tools to support decision-making.
• Experience driving operational excellence, process improvement, and organizational effectiveness initiatives.
• Experience supporting brand, creative, design, marketing, product, digital, consulting, or professional services organizations preferred.
• Proficiency with business intelligence and planning tools such as Power BI, Tableau, Excel, or similar platforms.

Preferred

• Bachelor's degree or equivalent required. Relevant certifications (e.g., PMP, Lean Six Sigma) desirable.

Benefits

• Generous medical, dental, vision and other great benefits
• Paid parental and medical leave programs
• 401(k) with a company match component and profit sharing
• 15 days of paid time off plus company holidays
• Hybrid work model
• Tuition reimbursement and student loan repayment assistance
• Inclusive employee resource groups