Director of Account Management

Los Angeles, CA (Hybrid)

Salary Not AvailableSenior Level5+ years expFull time

Posted 2 months ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Own cross‑functional account leadership to convert strategy into timely campaigns, drive ongoing progress, and translate performance insights into concrete actions for client success.

  • Account execution: oversee day‑to‑day work across accounts, channels, and initiatives to keep campaigns and tests moving forward.
  • Cross‑functional alignment: coordinate with media, data, operations, and compliance to maintain clear ownership and aligned timelines.
  • Performance to action: monitor metrics, surface optimizations, and translate insights into next steps for client growth.

Job Description

Responsibilities

  • Lead account execution across assigned accounts, channels, and initiatives, turning strategy into clear action plans and ensuring campaigns and tests launch on time.
  • Manage client relationships as the primary point of contact, communicating priorities and performance, and building trust through consistency and responsiveness.
  • Drive cross-functional alignment with media, data, operations, and compliance teams to clarify ownership and keep timelines and goals in sync.
  • Prioritize high‑impact work by managing inputs from client needs, internal priorities, and growth opportunities to maintain momentum across initiatives.
  • Translate performance into action by monitoring key metrics, identifying optimizations with channel teams, and delivering clear recommendations and next steps.
  • Improve systems and processes by identifying workflow gaps and building cadence, templates, tracking, and documentation to scale over time.

Requirements

  • 5 to 8+ years of experience in account management, client services, or program leadership
  • Experience leading cross-functional marketing workstreams
  • Experience managing mid-market and/or enterprise client relationships
  • Exposure to performance marketing, lead generation, affiliate, email, paid media, or related channels preferred
  • Strong operator who takes initiative and moves work forward
  • Excellent prioritization skills and sound judgment
  • Structured thinker who can create clarity in ambiguous situations
  • Clear, concise communicator who is comfortable with clients and internal stakeholders
  • Strong sense of ownership and accountability for outcomes
  • In-person at Hermosa Beach location Tuesday-Thursday each week (in-person requirement)

Preferred

  • Experience in insurance, financial services, or lead generation environments
  • Familiarity with channels such as affiliate, email, or native
  • Experience in a fast-paced, high-growth, or startup environment

Benefits

  • Competitive Pay
  • 401K with 4% company match
  • Comprehensive medical, dental & vision package
  • WFH Mondays and WFH + Half Day Fridays all year
  • Monthly cell phone and lifestyle reimbursement
  • Monthly happy hours, team building events, and volunteer opportunities
  • Fun, energizing and fast-paced work environment
Strand Marketing logo

Strand Marketing

Ranked as one of the fastest growing companies in the US on the prestigious #Inc5000 list, Strand is a lifecycle marketing agency specializing in:Increasing customer acquisition and growing revenue through partnership marketing efforts, and crafting highly effective retention strategies that optimize engagement and build brand loyalty.We drive exceptional results for brands seeking innovative ways to grow and succeed in the post-cookies by connecting them to new, targeted audiences outside of the realms of Google, Facebook, andAmazon.How do we do it?We have a comprehensive understanding of the buyer journey/customer lifecycle and provide end-to-end integrated marketing strategies that optimize every step of that journey.Acquire CustomersWe work with direct-to-consumer brands (like yours!) who are looking to drive digital memberships, subscriptions, purchases, or leads by leveraging the power of partnership marketing. Unlike traditional digital marketing, partnership marketing uses affiliate publishers to promote your products. You only pay a commission when you receive an order from a partner advertisement, which means you’re only paying for real, measurable results.Maintain Brand IntegrityWe help target, vet, and manage quality publishers who can ensure the integrity of your brand and expand your reach to new audiences. Our full-service, white glove approach to customer service sets us apart and lets us act as an extension of your team.Reduce Churn & Boost LTVStrand doesn’t just help you acquire customers; we help you keep them. By optimizing every touch point and user experience in the buyer journey, we can ensure that your customers are engaged and able to easily navigate your process. This results in increased renewals, winbacks, and lifetime values – in short, loyal customers who keep your business going strong.Get Ready for Real ResultsLet us help your business rise above today’s digital media challenges and unlock your growth potential.

Founded in 2019
Hermosa Beach, California, USA
41 employees (12 in marketing)

Traffic Signals

Monthly Visitors
3.2K
Traffic Source Mix
Search
43.6%
Direct
38.8%
Referral
7.5%
Social
8.4%
Paid
1.4%

Headcount Trend

Current headcount: ~41

Marketing Team

Marketing Team Size
10 (24% of company)