Responsibilities

• Own the enterprise Lead Management strategy, including long-term vision, roadmap, investment priorities, and cross-platform ecosystem (Salesforce, CMS, routing, scoring, MDM).
• Define value cases, success metrics, and KPIs that drive revenue growth, funnel efficiency, and customer lifetime value.
• Build a cohesive enterprise roadmap across residential, commercial, distributor, and contractor channels.
• Lead all technical and operational lead-management initiatives, ensuring alignment, prioritization, and risk management across teams.
• Establish and oversee enterprise governance, roles, decision-making frameworks, and Agile operating standards.
• Drive adoption through training and enablement programs delivered with partner teams.
• Guide CRM, UX, content, analytics, and product teams in translating strategy into scalable enterprise capabilities.
• Own the enterprise lead-management roadmap, including prioritization logic and capability evolution.
• Set enterprise funnel KPIs, maturity models, scoring frameworks, and performance standards.
• Govern experimentation and optimization practices to improve conversion, speed-to-lead, and engagement.

Requirements

• Bachelor’s degree required
• Advanced study in Marketing, Business, Information Systems, or a related discipline strongly preferred
• Equivalent combination of education and executive-level experience in digital transformation, CRM, or enterprise commercial operations will also be considered
• 10+ years of progressively senior leadership experience spanning digital product management, enterprise CRM modernization, marketing technology ecosystems, and large-scale lead-management operations within complex, matrixed global organizations.

Nice To Have

• Advanced study in Marketing, Business, Information Systems, or a related discipline strongly preferred
• Equivalent combination of education and executive-level experience in digital transformation, CRM, or enterprise commercial operations will also be considered
• Experience spanning digital product management, enterprise CRM modernization, marketing technology ecosystems, and large-scale lead-management operations within complex, matrixed global organizations.

Benefits

• Health and Well-Being – Supporting your wellbeing, to thrive in life and work.
• o Medical, Prescription Drug, Vision, and Dental Insurance
• o Healthcare Saving Account and Flexible Spending Account options
• o LiveWell Wellness Program
• o Employee Assistance Program (EAP)
• o Paid Time Off and Paid Parental Leave
• Retirement and Protection - Helping to make the future life you want a reality.
• o 401(k) with Company Match, Retirement Accumulation Plan (RAP) Cash Balance Pension Plan
• o Company-provided Life Insurance, AD&D, Short-Term Disability
• o Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and
• o Accident Insurance