Responsibilities

• Channel Management & Optimization: Support the performance and evolution of key digital channels, including:
• Website: Support website content management, user experience enhancements, SEO/SEM initiatives, performance analysis and collaborate with tech teams for implementation and defect resolution in accordance with existing procedures.
• Social Media: Support channel management, content origination, engagement strategies, asset utilization, and performance analysis, ensuring compliance with local and global policies.
• Email Marketing: Support marketing email campaign operations, platform utilization, user training, and ensure compliance.
• Digital Campaigns: Plan, execute, and optimize targeted digital campaigns in collaboration with regional marketing teams, allocating budget effectively based on performance data.
• Marketing Web Lead Acquisition: Support the marketing web lead generation pipeline including intake, qualification, status tracking, and banker liaison (follow-ups, Q&A) to ensure seamless lead management and prevent attrition.
• Performance Monitoring & Reporting: Conduct regular analysis of digital marketing activities across all digital channels, generate comprehensive reports, and communicate insights to stakeholders for continuous optimization.
• Content & Brand Alignment: Work closely with content teams, designers, and branding experts to ensure digital content is compelling, on-brand, and compliant across all platforms.
• Risk, Control & Compliance: Proactively assist in establishing comprehensive desk procedures and control management for digital channels to ensure all digital marketing processes and initiatives strictly adhere to Citi's policies, procedures, and regulatory requirements. Proactively identify and mitigate potential risks associated with digital activities.
• Cross-Functional Collaboration: Partner effectively with internal stakeholders including Tech teams, Product Managers, Legal, ICRM, Information Security, Business Execution, and external agencies/vendors to drive project delivery and ensure seamless execution.

Requirements

• 5-8 yearsof progressive experience in digital marketing, preferably within the financial services industry (wealth management or banking experience is a plus).
• Proven track record of effective management of digital channels for a global organization (website, social media, email, paid media).
• Experience with Content Management Systems (CMS) such as Adobe Experience Manager, marketing automation platforms, CRM systems, web analytics tools, and SEO/SEM tools is a plus.
• Strong understanding of digital compliance, risk management, and regulatory frameworks within a highly regulated environment.
• Proven experience working in a multi-location global organization, fostering collaboration with remote colleagues and stakeholders.
• Bachelors/University degree or equivalent experience
• Demonstrated ability to operate with significant independence, exhibiting strong self-starter capabilities and a resourceful approach to problem-solving, especially within a geographically dispersed team structure.
• Ability to effectively collaborate with global colleagues and stakeholders across various time zones.
• Possesses a high degree of flexibility to embrace evolving priorities and responsibilities, alongside a strong aptitude for quickly mastering new concepts and technologies
• Good written and verbal communication, presentation, and interpersonal skills.

Benefits

• medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.