Responsibilities

• Manage end-to-end project delivery for mobile engagement/SMS, email, and web campaigns targeting both member and provider audiences.
• Develop project plans, timelines, budgets, and resource allocations for lifecycle, operational, and promotional communications.
• Coordinate with cross-functional teams including marketing, provider relations, business areas, clinical teams, compliance, analytics, product, and IT.
• Oversee campaign workflows from intake and strategy through build, QA, deployment, and performance analysis.
• Ensure communications are optimized for mobile-first design, accessibility, and user experience.
• Monitor and report on campaign KPIs such as open rates, click-through rates, conversions, and engagement metrics for both audiences.
• Manage competing priorities and communication calendars across provider and member segments.
• Identify risks, manage dependencies, and resolve issues to keep projects on track.
• Ensure adherence to brand standards, regulatory requirements, and privacy/compliance guidelines.
• Manage external vendors or platform partners as needed.

Requirements

• Bachelor\'s Degree in Project Management, Business or related field
• In lieu of a Bachelor\'s degree, an additional 4 years of relevant work experience is required in addition to the required work experience
• 3 years experience in project related field
• Proficient in Microsoft Office applications
• Ability to communicate effectively both in writing and verbally
• Ability to exercise good judgment
• Project planning and life cycle development

Preferred

• Project Management Professional (PMP) Certification
• Adobe Workfront experience
• Relay Mobile Engagement/SMS experience
• Salesforce Marketing Cloud experience
• Experience in regulated industries such as healthcare, insurance, finance, or government

Benefits

• comprehensive benefits package