Responsibilities

• Serve as the primary delivery lead for Adobe Experience Cloud engagements, guiding projects from discovery through launch and ongoing optimization.
• Partner closely with client stakeholders to understand business objectives, define priorities, and translate strategic goals into actionable delivery plans.
• Build trusted advisor relationships with executive sponsors, product owners, marketing teams, and technology leaders.
• Lead cross-functional teams consisting of business analysts, solution architects, developers, QA engineers, content teams, and Adobe specialists.
• Coordinate and manage multiple offshore delivery teams, ensuring alignment, accountability, quality, and timely execution across time zones.
• Drive project governance including project planning, status reporting, risk management, dependency tracking, escalation management, and stakeholder communications.
• Partner with Solution Architects and technical leads to ensure business requirements are effectively translated into delivery outcomes.
• Manage competing priorities and remove delivery roadblocks to keep teams focused on achieving project milestones.
• Collaborate with client and Genpact leadership to develop strategic roadmaps and identify opportunities for continuous improvement and platform growth.
• Monitor project financials, resource allocations, schedules, and scope to ensure successful delivery while meeting project objectives.

Requirements

• 5+ years of experience leading enterprise digital experience, marketing technology, content management, or customer experience initiatives on the Adobe Experience Cloud platform.
• Experience working across Adobe Experience Cloud or comparable enterprise digital experience platforms, with the ability to quickly understand product capabilities, implementation constraints, integration points, and delivery implications well enough to guide teams and client conversations.
• Experience in the following Adobe Cloud Platform tools:
• Adobe Experience Manager (AEM)
• Adobe Analytics
• Adobe Target
• Adobe Experience Platform (AEP)
• Customer Journey Analytics (CJA)
• Adobe Journey Optimizer (AJO)
• Adobe Workfront

Preferred

• Adobe certifications, PMP, Scrum Master, SAFe, or similar certifications are a plus.
• Previous consulting or digital agency experience strongly preferred.
• Experience using AI platforms like Microsoft Copilot with success in modern day work streams across development, documentation, planning, and implementation teams.

Benefits

• Flexible PTO – If you need a day off or an extended vacation, take the time!
• Great insurance coverage (Multiple Options) and flexible spending accounts
• 401(k) with Company Matching
• Continuous Training, Certifications, and Learning Opportunities
• Diversity, Equity, Inclusion and Belonging: We care about making Genpact a more diverse, equitable, and inclusive organization to bring about meaningful and measurable changes to representation, team member experience, and client engagement.