Drive day-to-day loyalty program operations and multi-channel marketing support for MFA Oil Break Time, covering enrollment, point activity, content management, and customer feedback.

• Manage day-to-day operations of the loyalty program, ensuring smooth enrollment, point accrual, redemption processes, and overall functionality including regular written and verbal communication with the loyalty provider, store management, and customers.
• Monitor success and product changes to ensure appropriate performance within the loyalty program; as needed, recommend and implement changes to enhance program performance.
• Maintain Break Time’s social media presence, ensuring content represents the brand, is accurate, current, and drives customer engagement

• Develop and maintain accurate, relevant content on the website and mobile app and in Google business listings.
• Monitor and respond to Break Time customer feedback through social media sites where Break Time maintains a presence, as well as feedback on Google, company website and mobile app, and the Break Time email inbox
• Assist in monitoring and analyzing marketing programs and developing ways to improve those campaigns
• Work closely with the in-store collateral development team to create advertising materials for retail location sales floors, to include ordering, printing, and shipping to each store based on need