Digital Marketing CRM Specialist, Gamewise

Linwood, NJ (On-site)

Salary Not AvailableMid Level2+ years expFull time

Posted 8 hrs ago

Job Summary

Own end-to-end CRM and audience building initiatives, from designing targeted promotions to analyzing campaigns and ensuring regulatory compliance, while collaborating with marketing to enhance guest engagement.

  • Own CRM duties and audience optimization across channels
  • Drive testing and insights from campaigns
  • Ensure data quality and regulatory compliance

Job Description

Responsibilities

  • Cultivate a deep understanding of platform bonusing and audience builder tools to drive promotional targeting and profitability, configuring audience building, lifecycle automation, and A/B testing for maximum efficiency
  • Build, test, deploy, and analyze promotional campaigns, boosts, and loyalty program bonuses, regularly monitoring segmented audiences to assess growth and share actionable insights
  • Partner with marketing team members to understand guest behaviors across all channels, identifying opportunities for CRM to enhance engagement and deliver cohesive, dynamic content and offers for each guest
  • Execute CRM duties to improve retention rates, profitability, segmentation strategies, and customer experience, ensuring all regulatory and internal compliance governance is upheld
  • Leverage lookalike audiences, optimize customer journeys, improve conversion rates, and adhere to quality control processes to ensure data validity, confidentiality, and offer accuracy for all campaigns

Requirements

  • Must be of legal gambling age and able to obtain and maintain a state gaming license
  • Minimum of 2 years of experience in a marketing role in online sports betting or online casino preferred
  • Minimum of 1 year of experience in marketing and analytics or related educational background required
  • Ability to analyze complex gaming data and make strategic business decisions accordingly
  • Understanding of the online Sports betting and iCasino industry, casino games, wager types, user flows, and rules

Benefits

  • Medical, dental, and vision insurance
  • 401(k) with up to 4% company match
  • Annual performance bonus based on level, as well as individual, company, and location performance
  • Paid vacation days and holidays
  • Paid parental bonding leave
  • Tuition and/or professional certification reimbursement
  • Generous friends-and-family discounts at many of our hotels and resorts
Delaware North logo

Delaware North

3.5 Glassdoor

Delaware North is a global leader in the hospitality and entertainment industry. The company annually serves more than a half-billion guests across three continents, including at high-profile sports venues, airports, national and state parks, restaurants, resorts, hotels and casinos. Building on more than a century of enduring partnerships and a commitment to local communities and sustainability, Delaware North’s vision is to delight guests by creating the world’s best experiences today while reimagining tomorrow.

Founded in 1915
Buffalo, New York, USA
13K employees (345 in marketing)
57% recommend to a friend
65% CEO approval

Funding

Last Raise
Debt Financing, 6 months ago

Funding History

  • Oct 2025
    Debt Financing

Traffic Signals

Monthly Visitors
187.2K
Monthly Google Ads Budget
$142
Traffic Source Mix
Search
31.1%
Direct
48.3%
Referral
16.2%
Social
3.5%
Paid
0.7%

Headcount Trend

Current headcount: ~13.2K

Recent News

Delaware North logo

Digital Marketing CRM Specialist, Gamewise

Delaware North · Linwood, NJ · On-site