Responsibilities

• Supports day-to-day digital content operations and execution across channels (social media, website, video, email, etc) including drafting, scheduling, tagging, formatting, and publishing social posts; assisting with website updates using the organization’s CMS; preparing and publishing video content; and maintaining content calendars and coordinating reviews and approvals.
• Supports proofreading, formatting, and quality assurance to ensure copy, links, and creative meet requirements prior to launch.
• Monitors, responds to, and/or escalates social media post comments, questions, and online reviews based on established processes.
• Supports digital reputation management activities, including online business listings, review monitoring, and response workflows, with guidance.
• Supports digital marketing workflows using project management tools to track timelines and deliverables.
• Coordinates with internal teams, agencies, and vendors to support timely delivery of digital assets and receipt of invoices to support budget management.
• Gathers and organizes basic performance metrics across social, website, and digital campaigns.
• Assists with preparation of simple reports and summaries for internal stakeholders.
• Supports marketing budget tracking and data entry.
• Helps maintain digital asset libraries and organization.
• Strong writing, editing, and proofreading skills with attention to detail; Familiarity with social media platforms and scheduling tools; Comfort working with content management systems and basic analytics tools; Strong organizational skills and ability to manage multiple tasks; Collaborative mindset and eagerness to learn.
• Participates in special projects and performs other duties as assigned.

Requirements

• Bachelor's Degree preferably in communication, marketing or business required
• Minimum of 1 year in a digital marketing, social media, or content related role (internships included). required
• Excellent written and oral communication and customer service skills required
• Proficiency in personal computer, preferably MS Word, Excel and PowerPoint required
• Ability to interface with people of all levels throughout the organization as well as external vendors/customers required
• Experience supporting social media content and/or website updates preferred

Benefits

• Referral bonus opportunities
• Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life Disability
• Employer-matched retirement saving funds
• Personal and financial wellness programs 
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care  
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement 
• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities