Job Description Summary:

• Under minimal supervision, plans and executes digital product strategy, technology/product development, technology and/or product support and/or customer engagement strategies in support of the company’s product and service portfolio.

Essential Functions:

• Conducts market and competitive analysis, product analysis, digital industry and customer research to create and optimize the customer experience. Partner with cross-functional teams to define, implement and launch market-leading, customer-centric products or programs.
• Provides subject matter expertise to support strategic priorities.
• Maintains expertise on products and technologies through training and research and uses that training to drive and/or implement best practices and foster continuous improvement.
• Perform other duties as assigned.

Position Overview:

• Lead Special Projects: Partner directly with the Director to lead strategic assessments, scope new opportunities, and execute high-priority initiatives
• Drive Cross-Functional Alignment: Act as the connective tissue between disparate teams (e.g., Commercial teams, product, engineering, sales, and operations), resolving bottlenecks and ensuring the cohesive execution of complex digital strategies.
• Planning & Reporting: Develop executive briefings, strategic frameworks, and clear performance metrics (e.g., OKRs) to facilitate data-driven decision-making and track initiative success.

Minimum Education:

• Bachelor's Degree/equivalent experience in marketing, finance, computer science, engineering or related business discipline.

Minimum Experience:

• Five (5) years experience in a digital marketing or digital product management environment or demonstrated knowledge gained through coursework or work experience in digital product marketing, management, or technology support.
• More advanced degrees may offset experience requirements. A related Master’s Degree equals two (2) years experience.

Knowledge, Skills, and Abilities:

• Strong ability to understand business and customer needs, customer/user experience management, product analysis and technology capabilities.
• Technical acumen.
• Strong collaboration, communications and analytical skills.

Preferred Qualifications:

• Industry & Education: MBA or advanced degree preferred, coupled with a strong understanding of commercialization, marketing or logistics dynamics.
• Executive Communication: Exceptional ability to synthesize complex data into clear strategic narratives and actionable goals, with proven experience in the development of executive presentations.
• Leadership through Influence: Demonstrated track record of leading complex, multi-disciplinary projects and driving results through influence rather than direct reporting authority

Work/Domicile Location:

• This position will be hybrid in Collierville, Tennessee and candidates must live within a 50 mile radius reasonable commutable distance. This position is hybrid, meaning that employees will be required to work at a FedEx Campus location several times per week.

Preferred Qualifications:  

Pay Transparency:   

Pay: $7,488.36/mo - $12,355.79/mo

Additional Details: 

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)