Responsibilities

• Develops and executes social strategy to heighten institutional visibility and align with Lutheran identity.
• Plans the social content calendar and publishes platform optimized graphics, photos, and short-form video.
• Captures on-campus and event footage for real-time social coverage and high-priority moments.
• Writes on-brand captions with accessibility and compliance considerations.
• Monitors channels, engages appropriately, and routes inquiries as needed.
• Tracks trends, surfaces insights, and delivers performance reports to inform strategy.
• Collaborates across campus offices to reflect the full University experience.
• Partners with Video Production Services to maintain multimedia standards and support non-social video needs.
• Governs university-affiliated accounts, audits actions, vets requests, and guides account managers on policies.
• Coordinates timely dissemination of news, announcements, and crisis communications when applicable.
• Supports special projects and broader University Communications initiatives with professional, timely communication.
• Demonstrates commitment to Concordia University Chicago’s mission and LCMS identity.

Requirements

• Five (5+) years of relevant experience in digital content creation, social media management, or multimedia storytelling; prior management of social media accounts for a business or organization.
• A bachelor’s degree in marketing, communications, public relations, digital media, photography, film production, graphic design, or related discipline is required

Preferred

• Previous experience in higher education a plus (not required).

Benefits

• Health, Dental, and Vision Insurance
• Flexible Spending Account (FSA) and/or Health Savings Account (HSA)
• Disability and Survivor Plan (Basic Life Insurance)
• Employee Assistance Program (EAP)
• Retirement Pension Plan
• Retirement 403(b) Savings Plan
• Supplemental Life Insurance
• Accidental Death and Dismemberment Insurance
• Accident Insurance
• Critical Illness Insurance
• Tuition benefits (available for employees and their qualified dependents)