Digital Community Manager

Responsibilities

• Community moderation across membership tiers, maintaining quality discussions and fast response times.
• Curate content calendar from the library, spotlight members, surface research and events across platform and social channels.
• Manage social media across key platforms.
• Foster member connections, including group discussions and 1:1 intros among founders, clinicians, and institutional partners.
• Onboard new members and institutional accounts to drive activation and long-term retention.
• Coordinate access, communicate programming, and support renewals for institutional accounts.
• Track engagement, post activity, retention, and churn signals; surface insights and propose actions.
• Collaborate with content, events, and marketing to keep programming aligned with platform goals.
• Provide logistics and communications support for member-exclusive events, expert office hours, and webinars.

Requirements

• 3–5 years in community management, digital membership, or a closely related role, ideally in healthcare, life sciences, or an innovation ecosystem.
• Hands-on experience building engaged professional communities on modern community platforms.
• Writing that sounds like a person wrote it: warm, credible, and specific.
• Comfort with data: you can pull a report, read what it’s telling you, and recommend a next step.
• Strong self-management. Multiple workstreams, moving priorities, no dropped balls.
• Genuine curiosity about healthcare innovation. You don’t need a science background, but you should care about what our members are building.