Responsibilities

• Content Scheduling & Execution
• Schedule monthly marketing calendars for DIFM clients — blogs, emails, and social media posts — on time, every month.
• Schedule custom blogs, emails, and social media posts as requested.
• Schedule social assist posts on a weekly cadence.
• Assist with calendar execution and coordination alongside the broader Concierge team.
• Website Support
• Complete website edits on behalf of DIFM clients.
• Coordinate with developers on more complex website changes.
• Client Support
• Provide timely, helpful support to clients through live chat.

Requirements

• Experience in a client-facing or marketing operations role, preferably in a SaaS or digital services environment.
• Familiarity with content scheduling, website management, or digital marketing workflows.
• Comfortable picking up new tools and technology quickly — you don’t need everything handed to you.
• Experience with HubSpot preferred but not required.
• Excellent written and verbal communication skills.
• A proactive problem-solver with strong critical thinking skills — you dig for the right answer and ask for help when you need it.
• Quick learner who adapts easily to changing environments and new tools.
• Able to work independently and collaboratively depending on what the moment calls for.
• A true passion for exceptional client service — you actively look for ways to make every interaction positive and memorable.
• Listens carefully and works collaboratively to help anyone who needs it.

Preferred

• Experience using AI in daily life and excited about what it can do.
• Resourceful, tech-savvy, and energized by finding smarter ways to get things done.

Benefits

• Enjoy a generous paid holiday schedule, including a full week off for our Winter Holiday Shutdown.
• Our comprehensive paid time off policies cover vacation, sick days, parental leave, and bereavement leave.
• Our robust insurance plan includes:
• Medical with $0 co-pay Telehealth plan
• Dental
• Vision
• Health Savings Account (HSA) with generous employer contributions
• Flexible Spending Accounts (FSA)
• Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
• Company-paid Short & Long Term Disability coverage