Responsibilities

• Build and scale technical programs: Design proactive programs for Solutions Architects, Forward Deployed Engineers, and related technical GTM teams. Turn ad hoc motions into repeatable playbooks, operating rhythms, and ownership models where it makes sense.
• Coordinate strategic customer engagement: Project manage high-priority customer initiatives that require technical GTM support. Clarify goals, stakeholders, timelines, resourcing, risks, success criteria, and follow-up.
• Plan and scale technical onsite visits: Build the planning model for strategic customer onsites, including intake, agenda design, staffing, prep, execution, post-onsite follow-up, and measurement.
• Improve prioritization and visibility: Own a clear view of active technical engagements, upcoming opportunities, blockers, outcomes, and resourcing needs. Partner with Revenue Engineering, Data, Sales Strategy, and technical leaders on account propensity, engagement tracking, dashboards, and operating reviews.
• Support Professional Services packaging and commercialization: Partner with Professional Services, Finance, Product, Sales Strategy, and GTM leaders on pricing, packaging, business cases, rollout plans, and feedback loops for technical services offerings.
• Incubate and launch new technical programs: Lead high-priority projects across Developer GTM, support team planning and process improvements, turn technical activity into clear business narratives, and incubate new motions until they are measurable and ready for durable ownership.

Preferred

• 6+ years of experience in GTM strategy, business operations, revenue operations, technical program management, solutions strategy, consulting, or a similar cross-functional execution role.
• Experience working with technical customer-facing teams such as Solutions Architects, Sales Engineers, Forward Deployed Engineers, Professional Services, Customer Engineering, Developer Relations, or Product.
• Strong technical fluency, including the ability to understand customer architecture discussions, implementation tradeoffs, developer platform concepts, and the operating needs of technical GTM teams.
• Strong program management ability, including managing complex work streams, driving accountability without direct authority, and keeping teams aligned under pressure.
• Strong sense of ownership; someone who takes initiative, works independently, and manages time effectively.
• Excellent cross-functional communication skills and the ability to influence and align stakeholders at all levels.
• Highly customer-centric, with natural curiosity about technical products and a strategic mindset for solving complex problems.
• Comfortable working under pressure and adjusting priorities to meet deadlines in a fast-moving environment.
• Strong analytical skills, including comfort using spreadsheets, CRM data, and business dashboards to prioritize work and inform decisions.
• Prior experience with Salesforce CRM, Tableau, BigQuery, or BoostUp is a plus.