Responsibilities

• Workflow, capacity planning, resource allocation, and project profitability across the agency.
• Oversee account management standards and quality benchmarks across all client engagements.
• Partner on strategy for top-tier accounts and serve as a senior client point of contact when needed.
• Recruit new talent and develop existing staff.
• Support feedback structures and communication across the team.
• Assist with business development, proposal strategy, and pitching when needed.
• Monitor agency financial performance and contribute to annual budgeting, forecasting, and goal setting.
• Identify operational risks and opportunities and bring forward solutions.
• Stay current on agency industry trends, pricing models, service line evolution, and competitive positioning.

Requirements

• Bachelor's degree in marketing, advertising, communications, business, or a related field. Advanced degree a plus.
• 7+ years of experience in marketing, advertising, communications, or professional services, with meaningful time in a senior operating, general management, or agency leadership role.
• Detail-oriented with strong problem-solving and decision-making skills.
• Experience with the sales process and/or scaling a business through direct business development.
• Experience managing P&L, utilization, and margin across multiple service lines or business units.
• Proven success building and developing teams.
• Working knowledge of integrated marketing disciplines including paid media, digital, creative, social, and account management.
• Exceptional communication, presentation, and relationship-building skills.
• Highly organized with the ability to lead multiple priorities, teams, and client relationships simultaneously.
• Proficiency in project management tools, marketing analytics platforms, and agency financial reporting.
• Ability to work independently and collaboratively in a fast-paced, team-oriented environment.

Preferred

• Advanced degree a plus.

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance