Responsibilities

• Oversee the day-to-day operations of the Communications Department, ensuring effective service delivery, efficient workflows, and alignment with organizational priorities. Partner with the Communications Director to translate strategic goals into operational plans and measurable outcomes.
• Serve as the primary liaison between the Communications Department and county departments, building strong relationships and ensuring communications, marketing, and engagement needs are met effectively, efficiently, and with a high level of customer service.
• Identify opportunities to improve service delivery models, processes, and collaboration.
• Lead operational planning efforts by assessing organizational priorities, managing department workloads, allocating resources, and establishing project timelines to ensure successful execution of communications initiatives across the county.
• Supervise, mentor, and support communications staff responsible for social media, digital communications, web content, and digital accessibility. Foster a collaborative, innovative, and accountable work environment while supporting employee growth and professional development.
• Provide leadership and oversight of the county's primary communications channels, including social media platforms, websites, and digital accessibility initiatives.
• Ensure content strategies align with organizational objectives, community needs, and industry best practices.
• Establish operational performance measures and monitor department effectiveness through data, analytics, and service feedback. Identify areas for improvement and implement process enhancements to strengthen communication outcomes and organizational support.
• Collaborate closely with county departments and external partners to support county initiatives, public engagement efforts, and organizational priorities.
• Facilitate communication and coordination across teams to ensure consistent messaging and effective project execution.

Requirements

• Minimum of seven (7) years of progressively responsible experience in communications, journalism, public relations, marketing, or a related field, including a minimum of three (3) years of supervisory or management experience.
• Demonstrated track record in organizational communications, media relations, digital communications, crisis communications, and the management of complex communications initiatives.
• Experience overseeing digital communications programs, social media strategies, web content, and related communications functions.
• Experience leading and supervising communications professionals, managing workloads and priorities, and supporting cross-functional organizational initiatives.
• Must possess strong public speaking, presentation, interpersonal, and relationship-building skills.
• Education and Training: Bachelor’s degree in Marketing, Communications, Journalism, Public Relations, or closely related field.