Responsibilities

• Serve as the primary technical point of contact for DSPs, providing support for integrations, troubleshooting, optimization, and ongoing account management.
• Own the technical onboarding process for new demand partners, including integration testing, launch, and documentation.
• Build and maintain strong relationships with DSPs and other strategic demand partners.
• Monitor and analyze partner performance, identifying trends and optimization opportunities to improve spend, revenue, and efficiency.
• Aggregate and analyze data from internal reporting tools to identify business trends and support strategic decision-making.
• Own the end-to-end lifecycle of programmatic deals, manage deal configurations, and monitor deal pacing
• Partner with Sales to translate buyer requirements into scalable deal strategies and maintain a library of standardized deal packages across formats and audiences.
• Collaborate closely with Product and Engineering to improve SSP capabilities, auction mechanics, and operational processes.
• Develop technical documentation, training materials, and best practices for both internal teams and external partners.

Requirements

• 5+ years of experience in a technical account management role, preferably at an SSP or Curation business.
• Strong understanding of programmatic advertising, SSPs, DSPs, and related technologies.
• Strong technical background with a deep understanding of DSP integrations and exchange platforms.
• Excellent customer relationship management skills, with a proven track record of championing customer needs and driving customer satisfaction.
• Ability to read, organize, and analyze large data sets to identify trends and develop actionable recommendations.
• Demonstrates fluency in AI tools to improve productivity, analyze data, automate workflows, solve problems, and drive operational efficiencies.
• Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
• Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
• Internet savvy and strong proficiency in office productivity tools (Gmail, Google Apps, Confluence/JIRA, Salesforce CRM)
• High proficiency in Microsoft Excel, Google Sheets (Vlookups, Formulas, pivot tables, etc)

Preferred

• Experience with data analysis tools (e.g., Excel, SQL) is a plus.

Benefits

• Benefits available to eligible employees include medical, dental, and vision insurance; paid holidays; flexible paid time off; paid medical leave; paid parental leave; short- and long-term disability coverage; life insurance; 401(k) plan participation with company match; commuter benefits; and other wellness and employee support programs.