Drive ecommerce operations aligned with sales, marketing, and manufacturing goals to optimize orders and customer experience.

• Own ecommerce platform operations and cross-functional initiatives to ensure accurate, timely fulfillment.
• Must-have: 5-7 years in ecommerce management or digital operations in manufacturing.
• Standout: Inventory collaboration with manufacturing, logistics, and pricing strategies.

Responsibilities

• Develop and execute the company’s ecommerce platform aligned with sales, marketing, and manufacturing goals.
• Identify new online growth opportunities, marketplace expansion, customer segments, and digital sales channels.
• Lead cross-functional initiatives, ensuring alignment across IT, marketing, product management, supply chain, and customer service.
• Manage ecommerce platforms and collaborate with developers or external agencies on enhancements and merchandising.
• Resolve phone & email inquiries relating to parts specifications and product availability, process returns/exchanges; perform invoicing.
• Assist customers with technical support, credit card issues, and checkout friction.
• Serve as a backup to the order services team.
• Facilitate digital pricing strategies in collaboration with sales and finance teams.
• Partner with manufacturing, logistics, and warehouse teams to ensure inventory accuracy, lead times, and operational readiness for ecommerce orders.
• Help develop e-commerce-friendly fulfillment processes, packaging standards, and service level expectations.
• Monitor order accuracy, on-time delivery, and customer satisfaction metrics.

Requirements

• Applicants must be legally authorized to work in the United States.
• HS Diploma or GED equivalent required.
• 5-7 years experience in ecommerce management, program management, or digital operations in manufacturing.
• S Simply demonstrate strong written and verbal communication skills, including phone communication skills.
• Professional interpersonal skills utilizing patience and empathy while assisting customers with inquiries and technical assistance.
• Exhibit initiative and be a team player who supports company objectives and culture.
• Ability to read, understand and interpret mechanical and operational information effectively.
• Self-motivated individual who understands the importance of creating and maintaining a positive, memorable customer experience.
• Knowledgeable with Microsoft Suite, CRM, and Internet.

Preferred

• Bachelor’s degree in Business, Marketing, Supply Chain
• Strong understanding of ecommerce platforms, data integration, and online merchandising.
• Advanced product knowledge with tractor equipment, accessories, and components.
• Excellent project management and cross-functional skills in a manufacturing environment.

Benefits

• Dress for your day
• Location – Orrville, OH with a family-like work atmosphere and easy travel access.
• Onsite amenities – two cafes and large break rooms in a clean, growing facility.
• Wellness – mental, financial, and other wellbeing resources for full-time employees.
• Volunteerism – 20 hours of paid time to volunteer in the community.
• Growth Opportunities – tuition reimbursement and promotion opportunities.
• Competitive Salary – estimated $65,000-$70,000 with incentive program potential.