Harvest Advertising is hiring a Customer Success Specialist to support advertising, social media, SEO, digital campaigns, data-driven marketing, client coordination, and reporting. The role combines Multichannel Support, Email Support, and Issue Resolution to keep owner visibility, record completeness, and handoff quality dependable in a 100% remote United States workflow. Evidence profile: Follow-Up, Service Documentation, Case Management, Email Support, Client Communication, and Case Documentation.
Core Responsibilities

• Escalate complex cases with enough context for the next owner for the Customer Success Specialist workflow at Harvest Advertising; combine Customer Communication, Problem Solving, and Case Documentation so owner visibility stays visible within advertising, social media, SEO, digital campaigns, data-driven marketing, client coordination, and reporting. Evidence profile: Follow-Up, Service Documentation, Case Management, Email Support, Client Communication, and Case Documentation.
• Handle assigned customer requests through approved service channels for the Customer Success Specialist workflow at Harvest Advertising; combine Escalation Management, Client Communication, and Knowledge Base so deadline control stays visible within advertising, social media, SEO, digital campaigns, data-driven marketing, client coordination, and reporting. Evidence profile: Follow-Up, Service Documentation, Case Management, Email Support, Client Communication, and Case Documentation.
• Review account or case history before responding for the Customer Success Specialist workflow at Harvest Advertising; combine Email Support, Case Documentation, and Customer Experience so status evidence stays visible within advertising, social media, SEO, digital campaigns, data-driven marketing, client coordination, and reporting. Evidence profile: Follow-Up, Service Documentation, Case Management, Email Support, Client Communication, and Case Documentation.
• Resolve routine issues and document the outcome clearly for the Customer Success Specialist workflow at Harvest Advertising; combine Account Review, Knowledge Base, and Case Management so record completeness stays visible within advertising, social media, SEO, digital campaigns, data-driven marketing, client coordination, and reporting. Evidence profile: Follow-Up, Service Documentation, Case Management, Email Support, Client Communication, and Case Documentation.
• Track open follow-up items until ownership is confirmed for the Customer Success Specialist workflow at Harvest Advertising; combine Service Standards, Customer Experience, and Customer Care so decision traceability stays visible within advertising, social media, SEO, digital campaigns, data-driven marketing, client coordination, and reporting. Evidence profile: Follow-Up, Service Documentation, Case Management, Email Support, Client Communication, and Case Documentation.
  

Success Standard
Strong performance in this Customer Success Specialist role means Knowledge Base, Account Review, and Customer Service reinforce owner visibility, record completeness, and handoff quality; completed work stays traceable and unresolved items retain an owner. Evidence profile: Follow-Up, Service Documentation, Case Management, Email Support, Client Communication, and Case Documentation.
Role Fit

• Use Case Management, Chat Support, and Service Recovery confidently within advertising, social media, SEO, digital campaigns, data-driven marketing, client coordination, and reporting. Evidence profile: Follow-Up, Service Documentation, Case Management, Email Support, Client Communication, and Case Documentation.
• Apply CRM and Client Communication while keeping owner visibility, record completeness, and deadlines visible. Evidence profile: Follow-Up, Service Documentation, Case Management, Email Support, Client Communication, and Case Documentation.
• Document Service Standards decisions together with Service Documentation so another authorized teammate can follow the reasoning. Evidence profile: Follow-Up, Service Documentation, Case Management, Email Support, Client Communication, and Case Documentation.
• Use sound judgment around Customer Care and Follow-Up, including when escalation is required. Evidence profile: Follow-Up, Service Documentation, Case Management, Email Support, Client Communication, and Case Documentation.
  

Position Details
Full-time. Associate level. 100% remote within the United States. Base salary: $40,000-$61,000 per year.
For this Customer Success Specialist at Harvest Advertising, execution is complete when escalation management, case documentation, and customer experience leave the workflow current, documented, and ready for the next authorized teammate. Evidence profile: Follow-Up, Service Documentation, Case Management, Email Support, Client Communication, and Case Documentation.