Customer Success & Marketing Coordinator
South Burlington, VT (Unknown)
$18/hr - $21/hrFull-timeEntry level
2 days ago
Customer Success & Marketing Coordinator
South Burlington, VT (On-site)
$18/hr – $21/hrFull time
Posted 2 days ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Description
Position: Customer Success & Marketing Coordinator
Reports to: Operations Manager
Your responsibilities as Customer Success & Marketing Coordinator:
Primary Focus: Deliver exceptional customer experience while supporting sales and marketing.
Customer Care
· Answer incoming calls and respond to customer inquiries.
· Contact new leads and schedule appointments.
· Qualify leads using the Kitchen Tune-Up questionnaire.
· Prepare customers for their design consultation.
· Maintain communication throughout the customer journey.
· Update customer records in ServiceMinder.
· Follow up after appointments and completed projects.
Sales Support
· Schedule consultations.
· Prepare financing paperwork and contracts.
· Follow up on outstanding proposals.
· Assist with customer reviews and referrals.
Marketing Support
· Schedule corporate social media posts.
· Publish blogs and website updates.
· Upload before-and-after project photos.
· Submit project photos to Corporate.
· Coordinate email campaigns.
· Assist with home shows and community events.
Success Measures
· Leads contacted within minutes/hours.
· High appointment booking rate.
· Positive customer communication.
· Consistent online marketing activity.
· Customer reviews generated.
· CRM remains accurate.
Kitchen Tune-Up Houston
Kitchen Tune-Up specializes in stunning kitchen updates to take your space to the next level!
