Own end-to-end marketplace operations for energy services with Nest Renew and Rush Hour Rewards, aligning CS, sales, and partners to drive upsell, campaigns, and quarterly plans.

• Drive End-to-End Marketplace Management: Monitor, benchmark, and optimize daily operations between Google Nest’s energy partnerships, internal sales operations, and strategic marketplace partners. Act as a dedicated Customer Success advocate to ensure flawless program execution and minimize shipping, inventory, and delivery friction.
• Execute Marketplace Upsell Strategies: Coordinate collaboratively with account sales leads to proactively identify and close upsell opportunities to utility customers. Leverage our marketplace partners to drive revenue expansion while swiftly resolving operational issues as they arise.
• Enable Partner Success: Support SPMs by ensuring DERMS and marketplace partners are fully equipped with the tools, training, and resources they need to successfully implement, manage, and scale our energy services (e.g., Rush Hour Rewards and Nest Renew).
• Manage Promotional Campaigns: Project manage bespoke marketplace and energy partner promotional campaigns. Drive customer adoption and ensure shared engagement and revenue goals are consistently met across partner platforms.
• Lead Account Planning & QBRs: Prepare comprehensive account plans and provide regular status updates to the sales team on key account progress. Ensure we are tracking towards (and exceeding) our CS and marketplace upsell goals, which includes developing and leading partner and internal QBRs for the largest direct and marketplace accounts.
• Strategic Growth & Marketplace Upselling: Collaborate directly with marketplace partners and assigned utility accounts to unlock net-new business opportunities and drive upsell initiatives that directly support their comprehensive DSM and broader energy service needs.
• Evaluate channel and marketplace performance on a weekly basis to proactively identify and execute on new opportunities to increase sales and optimize conversion rates.
• Partner closely with Strategic Partnership Managers (SPM) to design, coordinate, and execute comprehensive account plans aimed at driving revenue expansion and strategic alignment.
• Drive end-to-end program launches and ongoing daily logistics by closely aligning internal technical and business resources with external marketplace partners.
• Act as a Customer Success champion to ensure partnerships are consistently tracking toward shared goals, proactively resolving program delivery and operational issues in a timely fashion.