As a Customer Service Representative with Toolad, the selected candidate will support marketing, advertising, social media, event support, campaign execution, and client coordination using approved digital tools and documented workflows. This is a full-time, 100% remote position open to candidates located in the United States.
Role Responsibilities

• Review assigned work for completeness, document exceptions, and escalate unresolved items instead of guessing.
• Use approved digital systems, email, shared documents, and structured trackers to keep work visible and current.
• Prepare clear handoffs and recurring updates so another authorized teammate can understand what was completed, what remains open, and who owns the next step.
• Maintain accurate records, requests, status updates, and source information related to marketing, advertising, social media, event support, campaign execution, and client coordination.
• Coordinate routine follow-up with customers, clients, vendors, partners, or internal teammates when the Customer Service Representative workflow requires action.
  

What Matters Most

• Practical ability with Scheduling, Knowledge Base Use, Account Support, and Chat Support as they apply to the Customer Service Representative role.
• Strong written communication, organization, and follow-through in a remote work setting.
• Comfort maintaining accurate digital records and protecting confidential or customer information appropriately.
• Ability to manage deadlines, ask questions when information is incomplete, and document decisions clearly.
  

Position Details
Full-time. Entry level. 100% remote within the United States. Base salary: $40,000-$62,000 per year. Compensation depends on experience and demonstrated alignment with the role.
Equal Opportunity
Toolad considers qualified applicants without regard to any status protected by applicable law. Applicants should provide accurate information and complete lawful, role-appropriate employment verification required by the employer.