Responsibilities

• Respond to customer or client inquiries relevant to campaign, client-service, content, communications, reporting, and digital marketing workflows through approved phone, email, chat, or ticketing channels in the Customer Service Representative role. The work is completed for Jewelry Store Marketers.
• Review account, request, or service information carefully and document each interaction accurately for Jewelry Store Marketers. This supports the Customer Service Representative role.
• Resolve routine issues within documented procedures and escalate exceptions that require additional authority or specialist review. This supports the Customer Service Representative role. The work is completed for Jewelry Store Marketers.
• Coordinate follow-up with internal teams so customers receive clear updates, next steps, and timely resolution. This supports the Customer Service Representative role. The work is completed for Jewelry Store Marketers.
• Track service quality, response commitments, and recurring issues to support dependable customer outcomes at Jewelry Store Marketers. This supports the Customer Service Representative role.

Requirements

• Demonstrated ability to perform Customer Service Representative work, or closely related training/experience, with reliable accuracy and follow-through.
• Comfort using common remote-work tools, web-based systems, spreadsheets, email, shared documents, and role-appropriate business software for Jewelry Store Marketers.
• Clear written and verbal communication skills, including the ability to document questions, decisions, status, and exceptions in the Customer Service Representative workflow.
• Strong attention to detail and the ability to manage deadlines, repetitive tasks, or multiple priorities without losing record quality.
• Authorization to work in the United States and the ability to maintain a reliable internet connection and suitable private workspace for this remote Customer Service Representative position.

Preferred

• Role-Specific Skills include Case Documentation, Email Support, Account Updates, Customer Experience, Remote Collaboration, Documentation, Call Handling, Client Communication.