Responsibilities

• Support the intake and processing of customer reference requests from Sales and BDR teams
• Assist Customer Marketing Managers with coordinating reference activities, including scheduling calls and preparing documentation
• Communicate request updates and status information to internal stakeholders as directed
• Help ensure requests are fulfilled accurately and within established timelines
• Escalate prioritization questions and business exceptions to Customer Marketing Managers
• Follow established processes and guidelines for reference fulfillment
• Assist with the processing and coordination of customer referrals
• Support referral routing activities and documentation of outcomes
• Help execute referral and peer review outreach programs and campaigns
• Maintain records of referral and review activities within designated systems