Customer Marketing Manager at Port | San Francisco, CA | $160K/yr – $250K/yr

Customer Marketing Manager

San Francisco, CA (On-site)

$160K/yr – $250K/yrMid Level5+ years expFull time

Posted 3 months ago

Job Summary

Own the customer reference engine to turn success stories into sales impact, shaping narrative assets and proof points for executive audiences and engineers alike.

Build a centralized, segmented reference library that spans use cases, industries, and personas
Partner with Sales and CS to identify champions and create tiered reference tracks aligned to sales stages
Produce high impact content and integrate evidence into core messages and decks

Job Description

Responsibilities

Build and scale Port's customer reference program with a structured database of referenceable customers, advocates, and proof points segmented by use case, industry, company size, and persona
Partner with Sales and Customer Success to identify and cultivate customer champions at strategic accounts
Develop tiered reference tracks — reference calls, case studies, event speakers, advisory participation — matched to sales stage and buyer need
Lead production of high-impact customer content: written case studies, video testimonials, one-pagers, ROI spotlights, blog posts, webinars, social proof snippets, and more
Interview customers and translate technical outcomes into narratives for engineering leaders, platform teams, DevOps practitioners, and executive stakeholders
Maintain a library of use-case-specific proof points that Sales, SDRs, and Product Marketing can pull at any funnel stage
Equip Sales and SDR teams with reference assets tailored to deal stage, vertical, use case, and objection type
Integrate customer evidence into core messaging, pitch decks, and competitive materials
Track asset usage and sales feedback to continuously improve content quality and relevance
Strategically recruit, nurture, and manage customer advocates with ongoing engagement cadence

Port

We combined hundreds of years of DevOps knowledge with thousands of hours of research to transform the developer experience as the world sees it today. Starting by building the Developer Portal that brings everyone together, and going forward as the developer experience forefront. Join our Community on Slack to discuss DevEx with your peers and influence our roadmap: https://www.getport.io/community

Founded in 2022

Middletown, Delaware, USA

375 employees (20 in marketing)

port.io