Customer Marketing Lead

Responsibilities

• Story extraction — surface the customer stories, business outcomes, and proof points inside Tribe's delivery work.
• Material that gets used — case studies, proof points, and deployment evidence that hold up to a technical reader.
• The library — durable, searchable, and filling by process, not heroics.
• Builder voices — work with Tribe's senior builders to turn their experience into credible content that keeps their point of view.
• The feedback loop — bring customer and market insight back into product and commercial decisions.
• Positioning — translate delivery work into value propositions and differentiators enterprise executives care about.
• Repeatable offerings — work with product and delivery leaders on which capabilities are becoming offerings, and write the positioning and the one-sentence claim for each.
• Language that lives in deals — sellers use your words in real conversations, and you keep sharpening them until they do.
• Partner evidence — package customer proof for Anthropic, Google, and OpenAI so their field teams recognize the right opportunities for Tribe.
• Co-marketing — build material with strategic partners as the motion grows.

Requirements

• 8–12 years in customer or product marketing for enterprise technology or technical services. You owned the whole function — strategy through the writing itself.
• An exceptional storyteller. You find the insight in a messy technical debrief, and your samples hold up to a technical reader.
• Fluent with enterprise buyers — what they care about, and the language that lands.
• A zero-to-one builder. A function, a program, or a library where none existed — shipped while you built it.
• You bring structure to ambiguity, prioritize visibly, and can defend what you deliberately skipped.
• Low ego. High bar.