Customer & Marketing Coordinator at Trust Door | Naples, FL

Customer & Marketing Coordinator

Naples, FL (On-site)

Salary Not AvailableEntry LevelPart time

Posted 3 months ago

The other 99% submit and hope. You're about to do something different.

Handle bilingual customer inquiries and basic sales support across channels to move leads through scheduling, follow‑ups, and records.

Must-have: Bilingual English & Spanish and strong customer service skills.
Own multi-channel inquiries, data collection, scheduling, and follow-ups to advance opportunities.
Includes social posting and basic marketing material support as part of standard duties.

Respond to customer inquiries via text, phone, email, and social media in a timely and professional manner
Provide information about products/services, pricing, and process details
Collect customer information (measurements, preferences, project details) and organize it for team use
Assist in scheduling appointments, estimates, and follow-ups
Manage and post content on social media platforms (e.g., Instagram, Facebook)
Help create basic marketing materials such as posts, captions, and promotions
Follow up with leads and past customers to maintain strong relationships
Support sales efforts by guiding potential clients through the inquiry process
Maintain organized records of conversations, orders, and customer interactions

Must be bilingual (English & Spanish)
Minimum age of 17 years old
Strong communication and customer service skills
Professional and friendly attitude when interacting with clients
Basic knowledge of social media platforms and content posting
Organizational skills and attention to detail
Ability to multitask and manage time effectively
Willingness to learn and adapt in a fast-paced environment
Basic computer skills (email, messaging, spreadsheets)
Prior experience in customer service, sales, or marketing is a plus (but not required)