Responsibilities

• Demonstrate a passion for crushing lung disease and embody CHEST values: honor the team, act with integrity, leverage strengths, cultivate innovation, and have serious fun.
• Champion a culture of inquiry through the process of engaging with customers and market signals to improve understanding of audiences, evolving needs, and emerging opportunities.
• Manage recurring needs assessments with business leaders to identify annual primary research priorities and establish annual research roadmap that informs budgeting, innovation, and organizational goal setting.
• Design and conduct primary research studies to fulfill the research roadmap, leveraging appropriate tools such as surveys, interviews, focus groups, etc.
• Synthesize and disseminate insights and findings—highlighting key takeaways, opportunities, risks, and recommendations—to translate learnings into actionable insights that drive decision-making related to product offerings, innovations, and go-to-market strategies.
• Support the ongoing evaluation of product lines, customer needs, and market opportunity in partnership with product owners, finance, and other key stakeholders.
• Contribute research-based insights to CHEST Analytics initiatives, focusing on clinical and practice trends, customer needs, and market opportunities.
• Provide guidance to staff toward shaping research design, helping select appropriate methods and supporting customer interviews, discussion guides, facilitated sessions, and other needs.
• Monitor the pulmonary and critical care landscape for emerging trends (eg, healthcare workforce issues, barriers to practice) and priorities, create briefings on findings and make recommendations for action where needed.
• Assist with other projects as needed.

Requirements

• 5+ years of experience in primary market research, product research, customer insights, or related insights-driven research roles, utilizing qualitative and quantitative analysis best practices, preferably in healthcare or a mission-driven organization.
• Demonstrated experience designing and executing primary research, including surveys, interviews, focus groups, discussion guides, needs assessments, or similar methodologies.
• Ability to synthesize and translate research findings into actionable insights, including business recommendations, audience insights, market opportunity assessments, and product strategy implications.
• Strong communication and presentation skills, with the ability to clearly convey insights, implications, and recommendations to diverse stakeholders.
• Strong interpersonal and collaboration skills, with the ability to build trust, work cross-functionally, and navigate stakeholders to move work forward effectively.
• Strong prioritization and execution skills, with the ability to manage multiple projects at different stages, adapt to changing needs, and deliver results.
• Demonstrated ability to work effectively both independently and with teams to drive results.
• Periodic travel may be required to represent CHEST at professional society and business meetings.
• Ability to adhere to CHEST's hybrid work schedule, which includes 2 days per week work-from-home, and 3 days per week onsite at CHEST headquarters in Glenview. Tuesday and Wednesday are CHEST's anchor days, and a 3rd onsite will be decided between employee and supervisor.

Benefits

• Health and Wellness: Medical, dental, and vision insurance*; flexible spending account*; long- term and short-term disability insurance; life/AD&D insurance
• Work/life Balance: 37.5-hour work week with flexible start times; Paid Time Off; Paid parental leave; Hybrid work environment; Paid holidays
• Giving and sharing: 401(k) with matching contribution from CHEST*; Health club and fitness reimbursement; Employee counseling program; Reimbursement for professional memberships; Tuition Reimbursement
• Office perks: Lunch & Learns; Annual Health Fair; Professional development courses; Volunteering opportunities; Annual Holiday Party; In-office “Busy Breaks”