Responsibilities

• Lead end-to-end research and analytics programs, from strategic design through executive presentation and business impact measurement.
• Conduct deep data analysis across large, complex datasets to uncover patterns, trends, and predictive insights that inform strategic decisions.
• Leverage AI tools and automation to streamline manual processes, enhance analytical capabilities, and scale insights delivery.
• Design and oversee quantitative research using platforms such as Qualtrics, SurveyMonkey, and emerging AI-powered research technologies.
• Engage directly with executive stakeholders, translating complex analytical findings into compelling narratives and actionable recommendations.
• Lead cross-functional teams through complex, dynamic workflows, ensuring alignment and driving projects to successful completion.
• Serve as a strategic partner and trusted advisor to senior leaders in strategic events, company messaging, and broader customer experience functions.
• Champion innovation in research methodologies, identifying and implementing new technologies that enhance customer understanding and operational efficiency.
• Develop frameworks and scalable processes that enable insights to drive decision-making across the organization.
• Travel approximately 10% or less for executive presentations, in-person customer engagements, and strategic planning sessions.

Requirements

• 8+ years of experience in customer insights, market research, or analytics, with demonstrated progression to strategic leadership roles.
• Expert-level proficiency in quantitative research methods, advanced statistical analysis, and data science techniques.
• Proven experience leveraging AI tools (e.g., generative AI, machine learning, automation platforms) to enhance analytical workflows and automate manual processes.
• Deep expertise in survey design, statistical methodologies (e.g., regression analysis, predictive modeling, hypothesis testing), and experimental design.
• Advanced technical proficiency with analytics and visualization tools (e.g., PowerBI, Tableau, SQL, Python/R) and survey platforms (e.g., Qualtrics, SurveyMonkey).
• Exceptional executive communication skills with a track record of influencing C-level stakeholders and driving strategic decisions.
• Demonstrated ability to lead cross-functional teams, navigate organizational complexity, and deliver results in ambiguous, fast-paced environments.
• Strategic mindset with the ability to connect customer insights to business outcomes and ROI.
• Experience managing multiple high-priority initiatives simultaneously while maintaining analytical rigor and attention to detail.
• Strong leadership and mentorship capabilities with a collaborative, team-oriented approach.

Preferred

• Experience in enterprise software, CRM applications, B2B products, or events/experience industries strongly preferred.

Benefits

• Unleash Your Potential
• When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
• time off programs
• medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program