Responsibilities

• While always placing the customer first, drive global strategy to serve both our end users: the customer and the shopper
• Develop and track customer success metrics
• Develop and hit monthly, quarterly, and annual goals to improve customer satisfaction
• Track and monitor industry trends and make recommendations
• Develop operational excellence series and drive partner teams to deliver upon action items to improve customer experience
• Parlay operational excellence outputs into value realization initiatives to strengthen our value proposition
• Pursue new ideas for value creation
• Solve ad hoc operational concerns as they arise in the field and apply learnings across all other customers
• Develop and launch customer support infrastructure- processes, SOPs, platform
• Ideate and build formal customer support program

Requirements

• Experience with strong project management skills and the ability to thrive in a fast-paced environment

Preferred

• 2+ years of retail or operations, or 4+ years of customer-facing retail, hospitality, or grocery industry experience

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.