Customer Executive & Community Marketing Manager

Atlanta, GA (Remote)

$180K/yr – $210K/yrMid Level10+ years exp

Posted 2 months ago

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Job Summary

Own and scale executive engagement programs that accelerate deal velocity and amplify the customer voice across events, community, and cross-functional launches.

  • Executive programs: scale LEAPs, advisory boards, and C-suite events to drive strategic alignment and pipeline influence.
  • Community & advocacy: build a global ambassador program and foster online and in-person communities to boost product adoption and loyalty.
  • Cross-functional collaboration: partner with Sales, Product, and CS to weave the voice of the customer into launches and PR moments.

Job Description

Own and scale executive engagement programs that accelerate deal velocity and amplify the customer voice across events, community, and cross-functional launches.

  • Executive programs: scale LEAPs, advisory boards, and C-suite events to drive strategic alignment and pipeline influence.
  • Community & advocacy: build a global ambassador program and foster online and in-person communities to boost product adoption and loyalty.
  • Cross-functional collaboration: partner with Sales, Product, and CS to weave the voice of the customer into launches and PR moments.

Responsibilities

  • Scale the JFrog Executive Summit and Advisory Boards (LEAPs) into premier, high-impact environments that accelerate strategic deal velocity.
  • Lead the creation and execution of a new executive track as part of JFrog's annual customer event swampUP
  • Launch and cultivate an exclusive CISO and CIO community focused on securing the software supply chain and navigating AI governance.
  • Architect a global Executive Customer Ambassador Program to turn power users into vocal advocates and influential storytellers.
  • Drive measurable pipeline influence by embedding executive engagement and peer-to-peer networking into the core sales funnel.
  • Catalyze community growth across digital (slack, whats app) and in person activities (executive roundtables, regional meetups) to foster organic product adoption and long-term loyalty.
  • Lead cross-functional initiatives with Sales, Product, and CS to amplify the "voice of the customer" in every strategic launch and PR moment.

Requirements

  • 10+ years of experience in Customer Marketing, Executive Programs, or Community Leadership within the SaaS/DevOps ecosystem.
  • Proven track record of building and managing Executive Advisory Boards (EABs) or C-suite VIP programs for enterprise software.
  • Demonstrated ability to engage and influence both deeply technical practitioners and high-level C-level executives.
  • Expertise in designing end-to-end strategic event experiences, from small-scale dinners to large-scale user conference summits.
  • Strong analytical skills to track and optimize the impact of community and advocacy programs on revenue and retention.
  • Exemplary communication skills with the ability to curate high-value thought leadership content for a global audience.

Benefits

  • JFrog provides employees comprehensive benefits including medical, dental, vision, retirement, wellness and much more!
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JFrog

Deliver Trusted Software with Speed. The only software supply chain platform to give you end-to-end visibility, security, and control for automating the delivery of trusted releases. The massively scalable, hybrid JFrog Platform is open, flexible, and integrated with all the package technologies and tools comprising the software supply chain. Organizations benefit from full traceability to any type of release and deployment environment including ML models, software that runs on the edge, and software deployed in production data centers.

Founded in 2008
Sunnyvale, California, USA
2.3K employees (140 in marketing)