Customer Engagement Representative - Entry Level

Virginia Beach, VA (On-site)

$18/hr – $24/hrIntern/New GradFull time

Posted 2 weeks ago

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Job Summary

Own the end-to-end customer engagement lifecycle across events and campaigns, representing brands, educating buyers, and delivering solutions while gathering insights for leadership.

  • Lead customer interactions, brand representation, and relationship-building across in-person and event-based channels.
  • Collaborate with teams to support acquisition, retention, feedback loops, and ongoing development.

Job Description

Responsibilities

  • Engage with customers in a professional, friendly, and approachable manner
  • Represent client brands through in-person interactions, events, and promotional campaigns
  • Educate customers on products, services, and brand offerings
  • Build positive relationships with customers and provide exceptional customer experiences
  • Identify customer needs and provide solutions that enhance satisfaction
  • Support customer acquisition and retention initiatives
  • Participate in team meetings, training sessions, and professional development opportunities
  • Gather customer feedback and share insights with leadership teams
  • Assist with event setup, coordination, and execution as needed
  • Maintain a positive and professional representation of client brands

Requirements

  • Strong communication and interpersonal skills
  • Customer-focused mindset with a passion for helping others
  • Ability to work effectively in a fast-paced, team-oriented environment
  • Positive attitude and willingness to learn
  • Strong problem-solving skills and attention to detail
  • Previous experience in customer service, hospitality, retail, sales, marketing, or public-facing roles is a plus
  • Ability to build rapport quickly with different types of customers

Benefits

  • Hands-on training and professional development
  • Opportunities for career growth and advancement
  • A collaborative and energetic team environment
  • Experience in customer engagement, marketing, and brand representation
  • Opportunities to develop leadership, communication, and relationship-building skills

Marketing Team

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