Responsibilities

• Own the strategy, creation, and deployment of customer‑facing communications across onboarding, usage, engagement, retention, and renewal phases.
• Manage all transactional and service‑based email programs in partnership with Product, Support, and Marketing.
• Develop messaging frameworks ensuring brand voice consistency across all touchpoints.
• Analyze performance of communications (open rates, click‑through, engagement, conversion) and continuously optimize.
• Oversee the build, QA, and launch of triggered emails, recurring campaigns, and automated workflows.
• Partner with CRM/marketing automation teams to implement segmentation and personalization.
• Maintain content calendars, stakeholder reviews, and approval processes.
• Own end‑to‑end translation workflows for customer communications, ensuring timely, accurate, and culturally relevant localization.
• Manage translation terminology guides, and glossaries.
• Partner with regional teams to validate localized content quality.
• Work closely with Customer Support, Success, Sales, Product, Marketing, and Legal to ensure message accuracy and compliance.
• Serve as the internal subject matter expert for customer lifecycle communications.
• Contribute to customer journey mapping and identification of communication gaps or opportunities.
• Establish communication standards, templates, and best practices.
• Ensure accessibility, compliance, and regulatory requirements (GDPR, etc.) are met.

Requirements

• 5–7+ years in customer communications, lifecycle marketing, content operations, or localization.
• Experience managing large volumes of transactional messaging and automated workflows.
• Strong writing, editing, and content strategy skills.
• Hands‑on experience with email/marketing automation platforms.
• Experience managing translation vendors or localization programs.
• Excellent project management and stakeholder communication skills.

Benefits

• Work location is Hybrid to our office in Clearwater, FL
• Competitive compensation including stock-based options
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package including 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
• Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
• Open door policy and business casual dress code
• We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!