Responsibilities

• Leading the design, implementation, and optimization of CRM solutions to enhance customer engagement and retention.
• Collaborating with cross-functional teams to gather requirements, define project scope, and prioritize features.
• Managing vendor relationships and ensuring platform stability, security, and compliance.
• Monitoring system performance, analyzing data, and driving continuous improvements.
• Providing strategic guidance and technical expertise to stakeholders and team members.
• Ensuring adherence to best practices in data governance, privacy, and security.

Preferred

• Strong leadership, communication, and problem-solving skills
• Solid understanding of CRM systems and related technologies

Benefits

• Benefits include competitive salary, comprehensive health plans, retirement options, professional development opportunities, and a collaborative work environment.