CRM Operations Manager at Infinite Electronics International, Inc. | USA | $86K/yr – $99K/yr

CRM Operations Manager

USA (Remote)

$86K/yr – $99K/yrMid Level5+ years expFull time

Posted 7 weeks ago

The other 99% submit and hope. You're about to do something different.

Own Dynamics Sales Hub operations end to end, aligning CRM with marketing automation and data flows to keep pipeline clean and actionable.

Own the CRM roadmap, SOPs, and adoption across Sales and Marketing.
Lead data quality, integration gaps, and campaign attribution across HubSpot, Forsta, Maplytics, and related tools.
Train users, onboard new hires, and maintain consistent lead lifecycle and reporting.

Own the day-to-day management and optimization of Microsoft Dynamics Sales Hub
Partner with stakeholders to define and prioritize CRM enhancements and roadmap
Ensure CRM structure and workflows align with evolving sales and marketing needs
Develop, document, and maintain CRM standard operating procedures
Establish best practices for lead management, opportunity tracking, and pipeline hygiene
Drive consistency in CRM usage across all business units
Own the alignment between CRM (Dynamics) and marketing automation platforms, survey platform and other software connections (e.g., HubSpot, Forsta, Data Providers, Maplytics)
Ensure seamless lead flow, lifecycle stages, and data synchronization between systems
Partner with Marketing to optimize lead capture, scoring, routing, and handoff to Sales
Maintain data consistency and integrity across platforms

CRM platform expertise (MS Dynamics preferred)
Strong understanding of sales + marketing processes
Data analysis and reporting awareness
Training, documentation, and communication skills
Ability to manage multiple projects and stakeholders
Education and Experience sections: CRM platform expertise (MS Dynamics preferred)
Experience with Microsoft Dynamics CRM, Sales Hub
Experience integrating CRM systems with marketing automation platforms (e.g., HubSpot, Marketo, Pardot)
Lead lifecycle management (MQL → SQL → Opportunity)
Lead scoring, routing, and campaign attribution

5–8 years of experience in CRM management, operations, or related roles
Hands-on experience with Microsoft Dynamics CRM, Sales Hub
Experience integrating CRM systems with marketing automation platforms (e.g., HubSpot, Marketo, Pardot)
Strong understanding of lead lifecycle management (MQL → SQL → Opportunity)
Familiarity with lead scoring, routing, and campaign attribution
Strong understanding of sales processes and CRM-driven workflows
Experience developing SOPs, training programs, and user documentation
Proven ability to manage data quality and governance initiatives
Excellent communication skills with the ability to work cross-functionally