Responsibilities

• Serve as a day-to-day CRM contact for assigned client accounts.
• Participate in client meetings and translate business needs into actionable CRM and email marketing initiatives.
• Manage incoming CRM, email marketing, and marketing automation requests across multiple clients and projects.
• Build and maintain strong client relationships through proactive communication and reliable execution.
• Develop, build, schedule, test, and deploy email marketing campaigns.
• Manage email content calendars and campaign execution timelines.
• Ensure email campaigns align with client brand standards, messaging, tone, and calls-to-action.
• Coordinate campaign reviews, approval workflows, and quality assurance processes.
• Support segmentation, personalization, and audience targeting initiatives.
• Manage and maintain CRM platforms, including database administration, lead management, and campaign setup.

Requirements

• 4+ years of CRM, email marketing, or marketing automation experience.
• Agency experience required.
• Proven experience managing multiple client accounts and competing priorities simultaneously.
• Hands-on experience building and deploying email marketing campaigns.
• Experience managing CRM databases, forms, workflows, and lead generation processes.
• Ability to learn and navigate multiple CRM platforms quickly.
• Strong project management and organizational skills.
• Excellent communication and client-facing abilities.
• High attention to detail and commitment to quality.
• Self-starter who can quickly acclimate and contribute with minimal ramp-up time.

Preferred

• Thrives in a fast-paced agency environment.
• Enjoys both client interaction and hands-on execution.
• Can hit the ground running and manage multiple projects simultaneously.
• Is naturally curious and committed to continuous learning.
• Takes ownership of work and consistently looks for ways to improve processes and outcomes.
• Brings energy, adaptability, and a strong sense of accountability to client relationships.
• Experience with Zoho CRM, Salesforce, Splash, Other CRM and marketing automation platforms

Benefits

• medical, dental, vision, life and disability coverage, HSA employer contributions, flexible spending accounts, employee assistance resources, paid time off, paid parental leave, and voluntary benefits designed to support your overall well-being.