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Marketing jobs

17 marketing jobs

3 weeks ago

Director, CRM Strategy & Operations

Excellus BCBS

New York, USA (Remote)Full time$138K/yr – $248K/yr

5 weeks ago

Director, CRM

The Guitar Center Company

Westlake Village, CA (Hybrid)Full time$150K/yr – $200K/yr

7 weeks ago

CRM Director

Ole Smoky Moonshine

Sevierville, TN (Hybrid)Full time

1 month ago

Director of CRM (Customer Relationship Management)& Student Systems

NorthWest Arkansas Community College

USA (On-site)Full time

2 months ago

CRM & Clienteling Director, Americas

Loewe

New York City, NY (On-site)Full time$180K/yr – $200K/yr

2 months ago

Associate Director, CRM Innovation & Emerging Technology

Novartis

East Hanover, NJ (On-site)Full time$153K/yr – $283K/yr

2 months ago

Associate Director, CRM Strategy

Publicis Digital Experience

New York City, NY (Hybrid)Full time$107K/yr – $171K/yr

3 months ago

Director, CRM & Customer Strategy

PACSUN

Anaheim, CA (On-site)Full time$185K/yr – $198K/yr

3 months ago

SVP, CRM Solutions, Operations & Delivery

Publicis Digital Experience

Chicago, IL (Hybrid)Full time$180K/yr – $300K/yr

5 months ago

CRM Data Systems & Analytics Director

American Parkinson Disease Association

New York, USA (Hybrid)Full time$100K/yr – $105K/yr

5 months ago

SR. DIRECTOR, CRM & CLIENTELING

CELINE

New York, USA (On-site)Full time$200K/yr – $220K/yr

5 months ago

Director, CRM Marketing

PrizePicks

Atlanta, GA (Hybrid)Full time$150K/yr – $180K/yr

5 months ago

Director, CRM Strategy

Razorfish

New York, USA (Hybrid)Full time$129K/yr – $207K/yr

6 months ago

CRM Director

Group Voyagers

USA (Remote)Full time$150K/yr

6 months ago

Vice President Director, Connections Strategy (CRM)

Digitas North America

San Francisco, CA (On-site)Full time$129K/yr – $207K/yr

6 months ago

Vice President Account Director (CRM)

Digitas North America

Atlanta, GA (On-site)Full time$121K/yr – $166K/yr

7 months ago

Director, CX

Publicis Groupe

Philadelphia, PA (Unknown)$136K/yr – $153K/yr

Find marketing roles you could actually win

17 open roles0

Find marketing roles you could actually win

17 open roles0

Director, CRM Strategy & Operations

Excellus BCBS

New York, USA (Remote)

$138K/yr - $248K/yrIn-houseFull-timeDirector/executive10+ years exp.

3 weeks ago

Director, CRM

The Guitar Center Company

Westlake Village, CA (Hybrid)

$150K/yr - $200K/yrIn-houseFull-timeDirector/executive5+ years exp.

5 weeks ago

CRM Director

Ole Smoky Moonshine

Sevierville, TN (Hybrid)

In-houseFull-timeSenior level7+ years exp.

7 weeks ago

Director of CRM (Customer Relationship Management)& Student Systems

NorthWest Arkansas Community College

USA (On-site)

In-houseFull-timeDirector/executive3+ years exp.

1 month ago

CRM & Clienteling Director, Americas

Loewe

New York City, NY (On-site)

$180K/yr - $200K/yrIn-houseFull-timeDirector/executive

2 months ago

Associate Director, CRM Innovation & Emerging Technology

Novartis

East Hanover, NJ (On-site)

$153K/yr - $283K/yrIn-houseFull-timeSenior level6+ years exp.

2 months ago

Associate Director, CRM Strategy

Publicis Digital Experience

New York City, NY (Hybrid)

$107K/yr - $171K/yrAgencyFull-timeSenior level7+ years exp.

2 months ago

Director, CRM & Customer Strategy

PACSUN

Anaheim, CA (On-site)

$185K/yr - $198K/yrIn-houseFull-timeDirector/executive8+ years exp.

3 months ago

SVP, CRM Solutions, Operations & Delivery

Publicis Digital Experience

Chicago, IL (Hybrid)

$180K/yr - $300K/yrAgencyFull-timeSenior level15+ years exp.

3 months ago

CRM Data Systems & Analytics Director

American Parkinson Disease Association

New York, USA (Hybrid)

$100K/yr - $105K/yrIn-houseFull-timeDirector/executive7+ years exp.

5 months ago

SR. DIRECTOR, CRM & CLIENTELING

CELINE

New York, USA (On-site)

$200K/yr - $220K/yrIn-houseFull-timeSenior level10+ years exp.

5 months ago

Director, CRM Marketing

PrizePicks

Atlanta, GA (Hybrid)

$150K/yr - $180K/yrIn-houseFull-timeDirector/executive8+ years exp.

5 months ago

Director, CRM Strategy

Razorfish

New York, USA (Hybrid)

$129K/yr - $207K/yrAgencyFull-timeDirector/executive10+ years exp.

5 months ago

CRM Director

Group Voyagers

USA (Remote)

$150K/yrIn-houseFull-timeDirector/executive10+ years exp.

6 months ago

Vice President Director, Connections Strategy (CRM)

Digitas North America

San Francisco, CA (On-site)

$129K/yr - $207K/yrAgencyFull-timeSenior level15+ years exp.

6 months ago

Vice President Account Director (CRM)

Digitas North America

Atlanta, GA (On-site)

$121K/yr - $166K/yrAgencyFull-timeSenior level10+ years exp.

6 months ago

Director, CX

Publicis Groupe

Philadelphia, PA (Unknown)

$136K/yr - $153K/yrAgencyDirector/executive7+ years exp.

7 months ago

Excellus BCBS

Director, CRM Strategy & Operations

New York, USA (Remote)

$138K/yr – $248K/yrDirector/Executive10+ years expFull time

Posted 3 weeks ago

Job Summary

Owns enterprise CRM strategy and governance, leads modernization, and drives adoption and value across sales, marketing, and customer engagement; collaborates across IT and business units to deliver roadmap, enablement, and governance.

Own CRM vision and transformation roadmap
Lead adoption, training, and change management
Manage vendor relationships and data governance

Job Description

Responsibilities

Develops and executes the enterprise CRM vision, strategy, governance framework, and multi-year transformation roadmap to ensure CRM capabilities align with organizational objectives, customer engagement strategies, sales processes, and operational priorities.
Serves as the business owner and strategic advisor for CRM administration, operations, lifecycle management, and continuous improvement, establishing policies, procedures, controls, and standards that ensure platform integrity, reliability, scalability, security, and compliance.
Leads CRM modernization and transformation initiatives that improve user experience, customer intelligence, workflow efficiency, operational effectiveness, sales productivity, and measurable business value.
Partners with teams across the enterprise and business leaders to optimize customer-facing processes, standardize relationship management practices, and align business requirements with CRM capabilities.
Ensures CRM workflows effectively support lead management, opportunity management, account and contact management, customer engagement, pipeline visibility, forecasting, relationship management, and other critical business processes while promoting organizational consistency and adoption.
Develops and manages CRM roadmaps, enhancement portfolios, backlogs, release schedules, and investment priorities, ensuring platform enhancements and technology investments deliver strategic and operational value.
Oversees enhancement planning, requirements evaluation, prioritization, development, testing, deployment, upgrades, change management, and technical debt management, ensuring solutions are thoroughly tested, documented, and successfully adopted.
Establishes and maintains governance and operating standards for testing environments, sandbox administration, user acceptance testing, functional testing, regression testing, release validation, deployment readiness reviews, and quality assurance processes.
Develops and implements strategies that drive CRM adoption, utilization, user satisfaction, and organizational effectiveness through training programs, documentation, communications, enablement resources, and change management initiatives.
Monitors platform performance, utilization, adoption, service delivery, user engagement, operational effectiveness, release outcomes, and value realization metrics, identifying opportunities for continuous improvement.

Requirements

Bachelor's degree in Business Administration, Information Technology, Marketing, Customer Experience, Analytics, Operations Management, or related field. Master's degree preferred. A combination of education and experience may be considered.
Ten (10) or more years of progressive experience in CRM administration, CRM operations, sales operations, customer engagement technologies, business systems management, or related disciplines.
Healthcare or other highly regulated industry experience preferred.
Five (5) or more years of leadership experience managing teams, enterprise platforms, business applications, or transformation initiatives.
Demonstrated experience leading CRM platform strategy, administration, governance, enhancement management, and adoption programs.
Experience with one or more enterprise CRM platforms, including Salesforce, Microsoft Dynamics 365, SAP CRM, Oracle CX, or similar enterprise CRM solutions.
Experience supporting sales process optimization, customer engagement workflows, business process transformation, and user enablement initiatives.
Strong understanding of:
CRM governance
Platform administration

Preferred

Master's degree preferred

Excellus BCBS

3.6 Glassdoor

Excellus BlueCross BlueShield, a nonprofit independent licensee of the BlueCross BlueShield Association, is part of a family of companies that finances and delivers vital health care services to about 1.5 million people across upstate New York. Excellus BlueCross BlueShield provides access to high-quality, affordable health coverage, including valuable health-related resources that our members use every day, such as cost-saving prescription drug discounts and wellness tracking tools. To learn more, visit excellusbcbs.com.

Founded in 1932

Rochester, New York, USA

3.7K employees

excellusbcbs.com

72% recommend to a friend

72% CEO approval

Salaries

Posted range

$138K/yr – $248K/yr

Taken straight from the job posting.

See all Excellus BCBS salaries

Marketing Team

Median Tenure

5.2 years

Marketing Roles Posted (Last 30 Days)

Traffic Signals

Monthly Visitors

393.1K

Traffic Source Mix

32.7%

Direct

60.8%

Referral

5.7%

Social

0.5%

Paid

0.3%

Headcount Trend

Current headcount: ~3.8K

Recent News

Three local programs receive awards from Excellus BCBS

Dec 3, 2025 • Rome Sentinel

Excellus helps fund grassroots healthcare efforts

Dec 2, 2025 • Fingerlakes1.com

Excellus highlights importance of preventative care

Nov 21, 2025 • Yahoo

Marketing jobs

Director, CRM Strategy & Operations

Director, CRM

CRM Director

Director of CRM (Customer Relationship Management)& Student Systems

CRM & Clienteling Director, Americas

Associate Director, CRM Innovation & Emerging Technology

Associate Director, CRM Strategy

Director, CRM & Customer Strategy

SVP, CRM Solutions, Operations & Delivery

CRM Data Systems & Analytics Director

SR. DIRECTOR, CRM & CLIENTELING

Director, CRM Marketing

Director, CRM Strategy

CRM Director

Vice President Director, Connections Strategy (CRM)

Vice President Account Director (CRM)

Director, CX

Find marketing roles you could actually win

Find marketing roles you could actually win

Director, CRM Strategy & Operations

Director, CRM

CRM Director

Director of CRM (Customer Relationship Management)& Student Systems

CRM & Clienteling Director, Americas

Associate Director, CRM Innovation & Emerging Technology

Associate Director, CRM Strategy

Director, CRM & Customer Strategy

SVP, CRM Solutions, Operations & Delivery

CRM Data Systems & Analytics Director

SR. DIRECTOR, CRM & CLIENTELING

Director, CRM Marketing

Director, CRM Strategy

CRM Director

Vice President Director, Connections Strategy (CRM)

Vice President Account Director (CRM)

Director, CX

Director, CRM Strategy & Operations

Job Summary

Job Description

Responsibilities

Requirements

Preferred

Excellus BCBS

Salaries

Marketing Team

Traffic Signals

Headcount Trend

Recent News

Links

Find marketing roles you could actually win

Find marketing roles you could actually win

Director, CRM Strategy & Operations

Director, CRM

CRM Director

Director of CRM (Customer Relationship Management)& Student Systems

CRM & Clienteling Director, Americas

Associate Director, CRM Innovation & Emerging Technology

Associate Director, CRM Strategy

Director, CRM & Customer Strategy

SVP, CRM Solutions, Operations & Delivery

CRM Data Systems & Analytics Director

SR. DIRECTOR, CRM & CLIENTELING

Director, CRM Marketing

Director, CRM Strategy

CRM Director

Vice President Director, Connections Strategy (CRM)

Vice President Account Director (CRM)

Director, CX

Director, CRM Strategy & Operations

Job Summary

Job Description

Responsibilities

Requirements

Preferred

Excellus BCBS

Salaries

Marketing Team

Traffic Signals

Headcount Trend