Responsibilities

• Lead and elevate the regional clienteling strategy, positioning it as a driver of the region’s overall business performance.
• In collaboration with the retail and training team, ensure store teams acquire the right clienteling skills and reach their targets.
• Define vision and action plans to accelerate performance across all client segments
• Own the local clienteling budget, while setting regional targets for key clienteling KPIs
• Define action plans to improve the recruitment and onboarding of new clients
• Identify and develop high-potential client, raising Americas´s overall retention
• Develop specific action plans to grow VIC clients
• In collaboration with the Retail, Marketing & VM teams, plan all client activations and events to support product launches, capsule collections and campaigns
• Define strategic targets and client segments for each initiative, monitor performance, and shape recommendations for driving success
• Organize the Fashion Show experience for Americas top clients and ensure growth of pre-orders

Requirements

• 10+ years of experience in CRM, clienteling, retention, or lifecycle marketing, with strong exposure to the luxury sector.
• Proven track record in shaping and evolving CRM, loyalty, and client engagement strategies across channels.
• Deep understanding of luxury consumer behavior and the ability to create personalized, high-touch client experiences.
• Strong leadership skills, with experience leading teams and driving cross-functional collaboration across regional and global stakeholders.
• Excellent communication and storytelling abilities, with the capacity to influence both senior leadership and retail teams.
• Strong analytical mindset, with the ability to leverage customer data and insights to guide strategy and measure performance.
• Experience managing complex projects and driving execution in fast-paced, evolving business environments with changing priorities.
• Solid understanding of retail operations, with experience supporting store teams and client-facing initiatives such as events and clienteling programs.
• Highly organized and detail-oriented, with the ability to manage multiple priorities to a high standard.
• Familiarity with tools such as Salesforce and Power BI is an advantage.

Nice to Have

• Familiarity with tools such as Salesforce and Power BI is an advantage.

Benefits

• comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.
• generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.