Responsibilities

• Support the end-to-end planning and calendarization of campaigns across CRM channels.
• Analyze and report on weekly CRM campaign performance, identifying key trends and opportunities.
• Set up and deploy CRM campaigns, ensuring correct audience segmentation, messaging, and QA.
• Ensure CRM campaigns across all channels are scheduled and launch to consumers on time.
• Work with the Sr. CRM Manager to develop and execute A/B tests across CRM touchpoints, sharing A/B test results and actionable insights with stakeholders, including the Creative team, to enhance campaign design and messaging.
• Input briefs for CRM channels, collaborating closely with the Creative team to develop best-in-class messages that align with brand guidelines and customer engagement goals.
• Own set up and reporting of CRM promotions.
• Assist CRM team with various projects as needed that could include (not limited to) market research, reporting, preparing decks for presentations, and attending industry-related webinars.

Requirements

• 1-3 years of experience in CRM, email marketing, or a related field.
• Familiarity with email/SMS/Push marketing platforms and customer segmentation.
• Strong analytical skills with experience in performance reporting.
• Basic knowledge of HTML/CSS for email formatting (preferred).
• Strong communication and collaboration skills.
• True attention to detail to ensure campaigns are delivered to the highest quality standards and are hitting their targets
• Innovative thinker with a proactive, take-charge attitude and ability to work collaboratively
• Highly organized with strong follow through and productivity-focused mindset
• Technically savvy and able to pick up new tools quickly
• Ideal candidate brings foundational AI literacy, including experience using generative AI tools, and a proactive mindset to experiment with new technologies to drive productivity and innovation.

Benefits

• Hybrid Work Schedule*
• Discretionary Paid Time Off*  
• Summer Fridays*  
• Healthcare Plans  
• Employee Discounts  
• 401k  
• Annual Bonus Program  
• Equity Program*  
• And More