CRM Configuration & Technical Support Specialist

Responsibilities

• Lead automation: Set up and sync web forms so new leads flow automatically into PCM Nurture
• Build custom workflows, nurture sequences, and Done For You (DFY) solutions using Go High Level and connector platforms
• Customize pre-built "snapshots" to fit each client’s business and campaign needs
• Develop custom reporting for users that helps them understand and act on their data
• Troubleshoot and resolve platform or automation issues as they arise
• Train and mentor new team members on workflow building and platform best practices
• Read VP-issued project overviews and translate requirements into practical, easy-to-sell automations
• Document solutions, customizations, and new workflow builds for internal knowledge sharing
• Collaborate with sales, onboarding, and support teams to clarify needs and provide technical guidance
• Stay organized, self-manage your queue, and proactively seek ways to improve results

Requirements

• Go High Level platform experience building automations is a must
• Confident working in and learning systems like Zapier, Make, Nimble, or similar automation platforms
• Positive attitude, adaptable, and eager to tackle new technologies and processes
• Strong attention to detail; delivers accurate work quickly and double-checks for errors and improvements on the fly
• Willingness to grow, take initiative, and make the position your own
• Exceptional organization and time management skills—you know how to juggle priorities and self-manage
• Self-motivated, resourceful, and not afraid to dive into technical problem-solving
• Excellent verbal and written communication skills—able to document, train, and collaborate with both technical and non-technical teammates

Benefits

• Medical, Dental, Vision & Life Insurance
• 401K, Short- and Long-Term Disability, Accident & Critical Illness
• Paid vacation time that increases with longevity
• 6 paid holidays (New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas)
• Free yoga on-site twice a week
• Free monthly visits to a local chiropractor and so much more!