CRM Analyst at Vanderbilt University | Nashville, TN

Vanderbilt University

CRM Analyst

Nashville, TN (Remote)

Salary Not AvailableMid Level3+ years expFull time

Posted 2 months ago

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Job Summary

Own the enrollment-ops tech stack and user enablement, delivering reliable Slate Deliver campaigns, Events, and Scheduler configurations while driving data integrity and process improvements across programs.

SlateCRM: Build, optimize, and automate Deliver campaigns and audience rules to scale enrollment communications.
Training & Enablement: Create documentation and coach users to operate independently with confidence.
Operational Excellence: Collaborate on OKRs, monitor outcomes, and continuously refine workflows for efficiency and accuracy.

Job Description

Lead the buildout, optimization, and automation of Technolutions Slate Deliver campaigns, including email templates, audiences, populations, rules, and scheduled communications.
Design and implement Technolutions Slate Events and Scheduler, including templates, forms, check-in processes, and communications.
Provide training, documentation, and ongoing user support that promotes user confidence and independence.
Conduct testing and monitoring to ensure functionality and data accuracy.
Collaborate with the Director of Enrollment Operations and Systems to develop Objectives and Key Results (OKRs) related to enrollment operational efficiency across all programs, analyzing data to measure effectiveness and inform continuous improvement strategies.
Identify inefficiencies, recommend process improvements, and implement workflow enhancements.
Other duties as assigned

Bachelor’s degree required
1-3 years of professional experience in enrollment management, admissions, or a related higher education field.
1+ years of direct Technolutions Slate CRM administration and user support, with emphasis on Deliver, Events, and Scheduler. Working Knowledge and hands-on experience with Slate Deliver, Events, Scheduler, populations, and rules. Proficiency in building and maintaining configurable joins queries.
Proven experience in training, documentation, or CRM technical support. Comfortable presenting to and training end-users in a group or one-on-one basis.
Strong organization skills with the ability to manage multiple concurrent projects.
Commitment to accuracy, confidentiality, and maintaining the highest data standards.
Knowledge of FERPA and a demonstrated commitment to data security and privacy regulations standards.

Vanderbilt University

Vanderbilt University is a top-ranked teaching and research university in Nashville, Tennessee. Powered by collaboration.Follow Vanderbilt on Facebook, Twitter, TikTok and Instagram @VanderbiltU. See more Vanderbilt social media at https://social.vanderbilt.edu/Located in Nashville, Tenn., and operating at a global crossroads of teaching and discovery, Vanderbilt University is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where students and employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday.We hire hundreds of employees each year and have a wealth of opportunities ranging from information technology to development and dining to athletics.We are Vanderbilt. Join Us.Our comment policy: https://news.vanderbilt.edu/resources/about/comment-policy

Founded in 1908

Nashville, Tennessee, USA

13K employees (560 in marketing)

vanderbilt.edu