Creator Success Manager

Alexandria, VA (On-site)

Salary Not AvailableMid Level2+ years expFull time

Posted 4 months ago

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Job Summary

Drive creator partnerships and onboarding to match talent with campaigns and sustain engagement.

  • Own onboarding calls and ongoing creator support to maintain strong partnerships.
  • Must-have: 2-4+ years in influencer marketing or talent management.
  • Standout: Experience using CRM tools like Monday.com and coordinating cross-campaign activity.

Job Description

Responsibilities

  • Identify and recruit creators who have authenticity, audience trust, and reach.
  • Lead onboarding calls to bring prospective creators onto the platform.
  • Manage a portfolio of creators and serve as their primary point of contact.
  • Match creators to campaigns that align with their brand, values, and audience.
  • Conduct regular check-ins to ensure creators are engaged and supported.
  • Communicate campaign requirements, troubleshoot, and answer creator inquiries as needed.
  • Gather and share creator insights to inform platform improvements and campaign strategy.
  • Maintain accurate records and creator pipelines using internal CRM tools (e.g., Monday.com)
  • Provide guidance to creators when adjustments to their approach or improved compliance with various guidelines is needed.

Requirements

  • 2-4+ years of relevant experience in influencer marketing or talent management
  • Very strong writing and editing skills
  • Experience with Excel, PowerPoint, and similar tools; experience with one or more CRM tools

Preferred

  • Experience in talent management and/or influencer marketing

Benefits

  • Competitive compensation structure with bonus opportunities
  • Health benefits package
  • Unlimited PTO

Urban Legend

Urban Legend is a platform that powers idea-driven campaigns. We mobilize trusted content creators to promote issues that matter and drive audiences to action.

Washington, District of Columbia, USA
47 employees (12 in marketing)

Traffic Signals

Monthly Visitors
5.5K
Traffic Source Mix
Search
18%
Direct
75.5%
Referral
1.6%
Social
4.4%
Paid
0.4%

Headcount Trend

Current headcount: ~47

Marketing Team

Marketing Team Size
10 (21% of company)
Median Career Experience
15 years
Median Tenure
3.7 years