INFOMEDIJI d.o.o.

Creator Retention & Relationship Manager

Los Angeles, CA (Remote)

Salary Not AvailableMid LevelContract

Posted 2 months ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Own the creator lifecycle and partnerships, guiding onboarding, activation, and ongoing engagement while scaling a creator ambassador program and a thriving community to drive creator-led growth across markets.

  • Creator lifecycle ownership: onboarding, activation, retention, and win-back campaigns to maximize creator health.
  • Partnership & programs: manage premium partners, co-marketing with creators, and ambassador/community programs to accelerate growth.
  • Cross-functional collaboration: partner with Acquisition, Product, Marketing, Finance, and Content teams to improve creator experience and feedback loops.

Job Description

Responsibilities - Guide creators from onboarding to activation on the platform. - Build and optimize onboarding flows, educational materials, FAQs, and live support touchpoints. - Own creator retention metrics (D30 / D90 / D180) and proactively manage lifecycle health. - Identify at-risk or inactive creators and run structured reactivation and win-back campaigns. - Act as the primary contact for creators, especially premium and high-potential partners. - Run regular 1:1s, check-ins, and structured growth reviews with creators. - Design and execute co-marketing campaigns with creators across US and EU markets. - Build and scale a Creator Ambassador Program and support creator-led growth initiatives. - Develop and maintain an active creator community space to drive engagement and advocacy. - Collect and synthesize creator feedback and bring insights to Product, Content, and Leadership teams. - Collaborate cross-functionally with Acquisition, Product, Marketing, Finance, and Content Review teams to improve end-to-end creator experience