Responsibilities

• Own the design and evolution of the studio's operational workflows - building frameworks flexible enough to move with shifting business needs, yet structured enough to scale and stay easy for others to follow.
• Apply strong project management fundamentals - setting milestones and deadlines from a brief, driving the decisions needed to execute within time constraints, and pushing every project through to completion, even when things are ambiguous or change at the last minute.
• Own all studio intake as the single point of contact for every video brief across brands and channels: scoping, prioritizing, and routing every request against total studio capacity
• Identify, evaluate, and implement automations, AI tools, and templates that lift the studio's operating efficiency.
• Maintain the studio's performance data and reporting - trends, production velocity, and project-level status - keeping the Head of Creative Production, project teams, and other stakeholders ahead of timelines and risk.
• Coordinate schedules and workflows with the wider creative operations team and Growth Operations, keeping cross-studio campaigns and the paid social content pipeline in sync.
• Stay close enough to every project in the pipeline that creatives always have what they need to keep moving, and that no question sits unanswered long enough to cause a delay.
• Work closely with stakeholders and creative teams to shape expectations and define project scope, and manage those relationships day to day - including negotiating, and where necessary pushing back on, channel requests against budget and priority so the studio's limited creative capacity goes toward what the business actually needs.
• Own resourcing and allocation across the creative team - assessing priority, balancing workload and timelines, and adjusting on the fly so creatives can sustain their pace without projects slipping.
• Onboard, train, and manage freelance creatives and creative partners or vendors, flexing the team's capacity up or down against demand.

Requirements

• Bachelor's degree in Advertising, Business, Management, Communications, or equivalent experience.
• 5–7 years of creative/marketing project management or creative operations experience at an in-house agency or studio, in a high-volume, high-efficiency, fast-moving environment.
• Experience designing or evolving operational workflows and resourcing frameworks, not just executing within existing ones.
• Experience working in a project management system (e.g. Jira, Airtable).
• Experience managing, training, or onboarding freelance or contract creative talent.
• Familiarity evaluating or implementing automation, AI tools, or templated workflows within a creative production context.
• Appreciation for creative and production workflows and experience working closely with creative teams.
• Excellent interpersonal, verbal, and written communication skills, including experience negotiating scope and budget with non-creative stakeholders.
• Experience managing 360 campaigns spanning multiple deliverables (e.g. digital, photo, and video production).
• Exposure to international/localization workflows is a plus.

Preferred

• Exposure to international/localization workflows is a plus.

Benefits

• Competitive salary and 401(k) with company match (vesting immediately upon participation)
• Generous PTO policy and 4 weeks of parental leave
• $0 monthly premium and flexible health plans starting on day one
• 85% discount on your HelloFresh subscription and other product offerings
• A collaborative, dynamic work environment within a fast-paced, mission-driven company