Responsibilities

• Own the end-to-end creative workflow, from intake through delivery, ensuring clarity, efficiency, and accountability at every stage
• Enforce and manage a centralized intake process through Wrike; ensure all work is properly submitted, scoped, and prioritized
• Eliminate inefficiencies by reducing unclear briefs, last-minute requests, and administrative burden on creative team members
• Ensure all creative requests are supported by clear, actionable briefs before entering production
• Partner with Brand Marketing leadership to establish and continuously refine creative priorities across Marketing, Corporate Partnerships, and Sales
• Serve as the central point of coordination across departments, aligning timelines, expectations, and deliverables
• Proactively manage competing priorities and resolve conflicts to keep work on track
• Drive project timelines, ensuring all creative deliverables are completed on time and at a high standard
• Identify risks early and implement solutions to keep projects moving forward
• Lead regular creative planning and review meetings to ensure alignment and visibility
• Act as a shield for the creative team—protecting their time and focus by handling process, communication, and coordination
• Remove operational friction so designers and creatives can focus on high-impact work
• Support adoption and integration of design systems across the broader marketing organization
• Step in to support production needs when required, including coordination of deliverables and timelines
• Assist with management of external vendors (print, production, etc.) to ensure seamless execution