Internal Referrals

Creative Production Designer

USA (Remote)

$63K/yr – $67K/yrMid LevelFull time

Posted 3 months ago

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Job Summary

Drive end-to-end CRM campaigns for Bloomreach in a B2C e-commerce setting, coordinating email and SMS with cross-functional teams and rigorous QA.

  • Must-have: 2–4 years in CRM, lifecycle marketing, or marketing operations in a B2C environment.
  • Standout: Enterprise-scale multi-channel campaigns on Bloomreach with Jira/ClickUp-driven workflow.
  • Standout: QA-focused execution across devices with data-driven optimization.

Job Description

Responsibilities

  • Campaign Execution: Own the full production lifecycle for all CRM initiatives within Bloomreach, including asset management, HTML coding/adjustments, and final deployment.
  • Workflow Management: Act as the primary keeper of the CRM calendar, using Jira and ClickUp to coordinate timelines, communicate dependencies, and flag risks to stakeholders.
  • Cross-Functional Partnership: Collaborate with Developers, Product, and Creative teams to gather requirements and ensure all technical components—like prescription data triggers—are functioning correctly.
  • Quality Assurance: Conduct rigorous pre-send QA (link checks, image rendering, and personalization logic) to ensure a seamless experience across all devices and email clients.
  • Testing & Optimization: Set up and monitor A/B tests for subject lines, creative variations, and send times, maintaining a centralized "learning hub" to track and share results.

Requirements

  • 2–4 years of hands-on experience in CRM, lifecycle marketing, or marketing operations within a B2C e-commerce environment.
  • Proven experience building and launching multi-channel campaigns (email and SMS) within an enterprise-level platform like Bloomreach.
  • Proficiency in using project management tools (Jira and ClickUp) to manage complex tasks and cross-functional documentation.
  • Solid understanding of HTML/CSS for responsive email development and troubleshooting.
  • Demonstrated ability to manage audience segmentation, suppression lists, and personalization tokens for targeted messaging.
  • Strong attention to detail and a "high bar" for executional quality to ensure error-free campaign delivery.
  • Clear, proactive communication style with experience providing regular status updates to diverse stakeholders.
  • Analytical mindset with the ability to interpret campaign data and build actionable performance reports.
  • Comfort learning and adapting to new marketing technologies and internal proprietary tools.
  • Ability to work effectively under pressure, managing multiple deadlines and projects simultaneously.

Preferred

  • Advanced Platform Skills: Experience with advanced Bloomreach features, such as Scenarios, Jinja/Liquid scripting, and webhooks for real-time personalization.
  • Eyewear/Retail Expertise: Previous experience in the optical industry or a technical retail environment with complex product catalogs.
  • Compliance Knowledge: Deep familiarity with deliverability best practices and global regulations, including CAN-SPAM, GDPR, and CCPA.
  • Validation Tools: Experience using Litmus or Email on Acid to ensure pixel-perfect rendering across varying device types.
  • Creative Tools: Basic proficiency in Adobe Photoshop or Illustrator for minor asset adjustments and image optimization.
  • Testing Frameworks: Experience supporting landing page execution or in-app content as part of a holistic lifecycle strategy.
  • Multilingual Communication: Full professional fluency in English and Spanish (written and verbal) to support localized campaign execution.

Benefits

  • Annual Bonus Program
  • Healthcare: 100% premiums covered for medical, dental, and vision for employees (50% for dependents)
  • Basic Life and AD&D with option for additional voluntary coverage
  • Short and long term disability coverage
  • 401k with up to 4% match
  • EAP and Spring Health that gives you and dependents access to free therapy and coaching
  • Free access for you and your family to our digital wellness platform - Wellness Coach
  • Generous PTO in addition to our Week of Zen - the time between Christmas and New Year’s to relax and recuperate
  • Fully Paid Parental Leave - 16 weeks for birthing and non-birthing parents
  • Family forming & fertility support and services through Maven
  • Annual Zenni Gift Card - to use towards our products!