Responsibilities

• The Creative Operations Lead owns the end-to-end creative workflow for a high-volume CRM account spanning email and direct mail, driving projects from brief through creative approval with precision and accountability.
• Day-to-day, this role manages creative timelines, tracks review cycles, and monitors task progress in Workfront - running daily standups and following up proactively to keep campaigns on track.
• On the people side, the Creative Operations Lead handles pod capacity planning and resource assignments, identifying constraints, surfacing blockers, and building contingency coverage for competing priorities or PTO.
• From a production standpoint, this role owns creative QA/readiness for handoff to campaign operations to start build process - maintaining version control, troubleshooting file issues, managing image licensing, and applying knowledge of email and direct mail specs and best practices.

Requirements

• 5+ years of experience managing creative resources, workflows, and output in high-volume settings
• 5+ years of experience with email and direct mail creative development and deployment
• 5+ years of experience with project management platforms (e.g. Workfront, Jira, etc.)
• 5+ years of experience in an agency environment
• 5+ years of experience working with hybrid onshore/offshore teams
• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• Limited immigration sponsorship may be available
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

• Analytical/ Decision Making Responsibilities
• Analytical ability to manage multiple projects and prioritize tasks into manageable work products
• Can operate independently or with minimum supervision
• Excellent Written and Communication Skills
• Ability to deliver technical demonstrations